The Service Coordinator is responsible for coordinating service operations, supporting field service engineers, managing customer requests, and ensuring timely execution of maintenance and service activities. The role serves as a key liaison between customers, service teams, and internal stakeholders to ensure high-quality service delivery and adherence to service level agreements (SLAs). Key Responsibilities Service Coordination Schedule and coordinate preventive maintenance, breakdown calls, and service activities. Assign service requests to field engineers based on location, skill set, and availability. Monitor and track service tickets until closure. Ensure timely response and resolution of customer service requests in accordance with SLAs. Customer Support Act as the primary point of contact for customers regarding service inquiries and updates. Maintain regular communication with customers on service status and issue resolution. Escalate critical customer concerns and coordinate with relevant teams for resolution. Planning & Administration Maintain accurate records of service activities, work orders, and customer interactions. Prepare service reports, maintenance schedules, and operational dashboards. Track open service calls and ensure timely closure of pending actions. Support contract administration, including AMC/Warranty service coordination. Team Support Coordinate with Service Engineers, Project Teams, Spare Parts, and Vendors to ensure smooth service execution. Arrange site access, permits, and logistical support for field teams where required. Monitor engineer productivity and service performance metrics. Reporting & Compliance Generate service performance reports and MIS reports. Maintain documentation related to maintenance contracts, service visits, and customer records. Ensure compliance with company policies, safety standards, and operational procedures. Required Qualifications Bachelor's Degree or Diploma in Engineering, Business Administration, Operations Management, or a related field. 2–5 years of experience in Service Coordination, Customer Support, Service Operations, or Field Service Administration. Johnson Controls: Enhancing the Intelligence of Buildings Your buildings have a purpose. They are places for people to live or work. Facilities for learning or healing. Venues for entertainment and shopping. Sites for the specialized storage of tangible goods or mission-critical data. Your buildings have a huge variety of functions; they are central to your mission. This is where Johnson Controls comes in, helping drive the outcomes that matter most. Through a full range of systems and digital solutions, we make your buildings smarter. A smarter building is safer, more comfortable, more efficient, and, ultimately, more sustainable. Most important, smarter buildings let you focus more intensely on your unique mission. Better for your people. Better for your bottom line. Better for the planet. At Johnson Controls, we’ve been making buildings smarter since 1885, and our capabilities, depth of innovation experience, and global reach have been growing ever since. Today, we offer the world’s largest portfolio of building products, technologies, software, and services; we put that portfolio to work to transform the environments where people live, work, learn and play.

Service Coordinator.

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