About the role
As Client Insights Manager, you will be the platform expert on the Client Success team. You will own campaign setup and performance analysis, run A/B tests that shape client strategy, and give Client Success Managers the data and operational support they need to keep clients growing.
What you’ll do
- Set up campaigns and analyze their performance, reviewing key metrics to find and act on optimization opportunities
- Design, run, and analyze A/B tests, and present findings clearly to internal teams and clients
- Support Client Success Managers by resolving operational issues quickly and escalating when needed
- Keep client performance documentation accurate and current in Salesforce, Tableau, and HelpJuice
- Contribute to internal and external performance reporting
- Partner with Production on campaign setup, testing, and performance validation
- Help improve processes and document best practices as the team scales
What you’ll bring
- Bachelor’s degree or equivalent professional experience
- 2-4 years of experience in analytics, campaign management, or a client-facing operations role
- Working knowledge of Salesforce, Tableau, and data analysis tools
- Strong analytical skills, with the ability to turn data into clear recommendations for non-technical audiences
- Excellent written and verbal communication
- Strong organization and attention to detail, with the ability to manage multiple projects at once
- Self-direction and accountability in a fully remote environment
Nice to have
- Experience designing and interpreting A/B or multivariate tests
- Familiarity with knowledge-base tools such as HelpJuice