Position Title: IT Communications Specialist Department: IT Support Services Job Description: The IT Communications Specialist is responsible for the overall coordination of one or more of the Service Management processes, measuring the performance and compliance to targeted service levels ensuring the quality and availability of critical OU Health IT services. Essential Responsibilities Responsibilities listed in this section are core to the position. Inability to perform these responsibilities with or without an accommodation may result in disqualification from the position. Monitoring and ensuring adherence to OU Health Service Management processes Participation in the continued enablement of core Service Management processes on OU Health supporting systems Monitoring the complete logging, prioritization, response and tracking of all IT service requests, interruptions or changes Working with OU Health’s other core service managers and their respective processes Ensure the provision of process performance reporting Assist in the identification and management of Major Incidents or Changes affecting critical OU Health services or impacting patient safety Attend and monitor OU Health Operations Huddle General Responsibilities Performs other duties as assigned. Minimum Qualifications Education Requirements Bachelor’s Degree required. Experience Requirements 0-3 years of experience working in an IT Service Management environment required. Experience working as a fulfiller on a ServiceNow platform and in supporting IT services within a healthcare environment preferred. License/Certification/Registration Requirements Current version of ITIL Certification required within 1 year of hire Knowledge/Skills/Abilities Knowledge/Skills/Abilities Required: Demonstrated knowledge and familiarity of ITIL service management processes enabled on an automated ticketing system Knowledge of the working with ITIL processes Ability and desire to absorb the experience and knowledge of more experienced Service Managers. Ability to shift priorities and manage change with a positive outcome Provide outstanding client service, meet high quality standards for services and meet or exceed client expectations. Proactive in seeking innovative ways in which to help others Strong reactive problem-solving and resolution skills, takes initiative and uses good judgment, excellent follow-up skills Ability to establish and maintain effective working relationships with all levels of the ETS organization and collaborate well in a team Excellent interpersonal and communication skills (oral and written), professional demeanor and presentation High attention to detail, outstanding organizational skills and the ability to manage time effectively Requires the ability to assist and participate under pressure to meet strict deadlines, effectively prioritize multiple tasks Recognize confidential, sensitive, and proprietary information and maintain such information as confidential Current OU Health Employees - Please click HERE to login. OU Health is an equal opportunity employer. We offer a comprehensive benefits package, including PTO, 401(k), medical and dental plans, and many more. We know that a total benefits and compensation package, designed to meet your specific needs both inside and outside of the work environment, create peace of mind for you and your family. OU Health is the state’s only comprehensive academic health system of hospitals, clinics and centers of excellence. With 11,000 employees and more than 1,300 physicians and advanced practice providers, OU Health is home to Oklahoma’s largest doctor network with a complete range of specialty care. OU Health serves Oklahoma and the region with the state’s only freestanding children’s hospital, the only National Cancer Institute-Designated OU Health Stephenson Cancer Center, Oklahoma’s flagship hospital, which serves as the state’s only Level 1 trauma center and Edmond Medical Center in the heart of the Edmond Community. Becker’s Hospital Review named University of Oklahoma Medical Center one of the 100 Great Hospitals in America for 2020. OU Health’s oncology program at OU Health Stephenson Cancer Center was named Oklahoma’s top facility for cancer care by U.S. News & World Report in its 2020-21 rankings. OU Health also was ranked by U.S. News & World Report as high performing in these specialties: Colon Surgery, COPD and Congestive Heart Failure. OU Health’s mission is to lead healthcare in patient care, education and research. Experts in prevention, treatment and cures, our team works to improve lives through innovation in medical care, education and research, while investing in the people, technologies and facilities that will enable us to achieve our goals. We are seeking individuals who have a passion and talent for caring for others. By joining our team, you will provide quality health care to our community through the work you do every day. We provide clinical and non-clinical opportunities to further your career and we invite you to explore our available positions. Equal employment opportunities are provided to all employees and applicants for employment without regard to race, color, religion, gender, national origin, age, disability, sexual orientation, gender identity, genetic information or protected veteran status in accordance with applicable federal laws. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, transfer, leaves of absence, compensation, and training. Reasonable accommodations are made to the known physical and mental limitations of qualified individuals with disabilities.

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