About the Company
Our client is a well-established, family-owned heavy equipment organization with nearly a century of industry experience. The company supports critical infrastructure, construction, and commercial operations by providing equipment solutions, parts, and service support to customers throughout its territory.
Built on a foundation of integrity, customer commitment, and employee development, the organization continues to invest in operational excellence, long-term growth, and continuous improvement. Its collaborative culture emphasizes safety, accountability, and building strong relationships with employees, customers, and industry partners.
About the Position
The Director of Branch Operations will provide strategic and operational leadership across a regional network of branches, with responsibility for financial performance, productivity, customer satisfaction, and the effectiveness of parts and service operations.
Reporting to senior leadership, this individual will oversee branch managers and supporting teams, establish performance objectives, manage budgets and forecasts, and implement initiatives that improve profitability and operational efficiency. The Director will also play a key role in executing the organization's construction equipment strategy, strengthening customer relationships, and developing future leaders throughout the region.
The ideal candidate is an experienced heavy equipment industry leader with a strong background in parts and service operations, financial management, and multi-location leadership. This individual must be capable of leading through others, driving measurable business results, and fostering a culture of safety, continuous improvement, and exceptional customer service.
Requirements
- Bachelor's degree from an accredited university preferred.
- At least 7 years of direct Caterpillar parts and service experience or 15 years of experience in the heavy equipment industry.
- Minimum of 5 years of management experience, including demonstrated success leading managers and other leaders.
- Strong working knowledge of Caterpillar equipment, machine systems, components, and service requirements.
- Demonstrated ability to manage regional operations, improve productivity, and achieve financial and operational performance objectives.
- Experience developing and managing annual budgets, financial forecasts, and long-term business plans.
- Strong understanding of parts and service financial performance, including gross profit, expenses, and pretax earnings.
- Ability to evaluate operational metrics, identify improvement opportunities, and implement effective business strategies.
- Experience with continuous improvement methodologies, lean principles, and change management practices preferred.
- Strong leadership, communication, relationship-building, and problem-solving skills.
- Ability to develop branch management teams, establish performance standards, and support employee development.
- Proven ability to build and maintain customer relationships, resolve service-related issues, and deliver value-driven solutions.
- Advanced computer skills, including Microsoft Office and relevant equipment dealership management, service, diagnostic, and reporting systems.
- Ability to collaborate across departments and maintain productive relationships with equipment manufacturers and other business partners.
Benefits
- Competitive base salary $175,000-$220,000 and performance-based incentive opportunities.
- Corporate Bonus plan
- Vehicle plan
- Medical, dental, and vision insurance.
- Retirement savings plan.
- Paid time off and company holidays.
- Professional development and leadership training.
- Opportunities for advancement within an established, growing organization.
- A collaborative work environment that emphasizes safety, employee engagement, and continuous improvement.