About Us
Observe.AI is the AI Agents platform for customer experience, designed to help organizations deliver faster, smarter, and more efficient customer service at scale. The platform enables businesses to deploy specialized AI agents that autonomously execute work across the full CX lifecycle—from handling customer conversations to supporting frontline teams and optimizing operations.
Each AI agent is purpose-built for a specific role, equipped to understand context, make decisions, take action, and continuously improve outcomes. This allows organizations to increase resolution speed, elevate service quality, and reduce operational costs while empowering your frontline team to focus on higher-value work.
Built on a CX-native foundation, Observe.AI works with 300+ global brands in Financial Services, Insurance, Healthcare and Consumer Services, including brands like DoorDash, Affordable Care, to improve customer satisfaction, boost productivity, and deliver consistent, scalable performance across every customer interaction.
Why Join Us
You will be responsible for overseeing the financial accounting, compliance, controls and finance operations of our Indian legal entity.
This is a leadership position requiring a high degree of ownership, accountability and independence.
The individual will serve as the primary finance point of contact for the India entity, working closely with the CFO, founders, executive leadership and our outsourced accounting partner, JCSS.The role will ensure the accuracy and integrity of financial information, effective management of statutory and regulatory requirements, timely execution of financial processes, and appropriate oversight of payroll, payments and vendor-related activities.
While bookkeeping, tax filings and regulatory compliance activities are currently outsourced, the individual will be expected to maintain detailed oversight, review deliverables, challenge discrepancies and take end-to-end accountability for the outcomes.
The role will initially operate as an individual contributor, with the potential to build an in-house finance team as the organisation scales and responsibilities evolve.
What You’ll Be Doing
- India Entity Accounting & Financial Governance: Own the accounting and financial governance of the Indian legal entity, overseeing financial close, review of books and reports prepared by JCSS, and compliance with applicable accounting standards and internal controls.
- Cost-Plus & Intercompany Operations: Manage the India entity's cost-plus arrangement with the US parent, including operating expenses, intercompany funding, reconciliations and supporting financial documentation.
- Audit & Regulatory Compliance: Lead India entity statutory and group component audits, partnering with Big Four audit firms and JCSS to ensure timely audits, tax filings and regulatory compliance.
- Payroll, Payments & Vendor Management: Oversee India payroll, vendor payments, expense processing and related financial operations, ensuring appropriate funding, approvals and statutory compliance.
- India Office Operations & Leadership Support: Partner with founders and executive leadership on India office administration and operational matters, including vendor management, payments and related requirements.
- Process Improvement & Scalability: Strengthen accounting processes, controls and reporting through automation and effective JCSS oversight, while supporting the transition to an in-house finance function as the business scales.
What You'll Bring To The Role
- 10–15 years of experience in accounting, corporate finance, financial operations or controllership.
- Strong experience managing accounting and financial operations for an Indian subsidiary of a multinational or US-headquartered organisation.
- Experience working with cost-plus entity structures, intercompany transactions and parent-company funding arrangements.
- Strong understanding of Indian accounting standards, statutory compliance, taxation and regulatory requirements.
- Experience independently managing or owning Big Four-quality external audits.
- Experience working with outsourced accounting, payroll and compliance partners, including reviewing and managing their deliverables.
- Strong understanding of month-end close, financial reporting, general ledger, reconciliations and internal financial controls.
- Experience overseeing payroll, vendor payments, funding requirements and operational finance activities.
- Exposure to NetSuite or other enterprise accounting systems will be advantageous.
- Experience building or transitioning accounting operations from outsourced to in-house models will be an added advantage.
Perks & Benefits
- Excellent medical insurance options and free online doctor consultations
- Yearly privilege and sick leaves as per Karnataka S&E Act
- Generous holidays (National and Festive), recognition, and parental leave policies
- Learning & Development fund to support your continuous learning journey and professional development
- Fun events to build culture across the organization
- Flexible benefit plans for tax exemptions (i.e. Meal card, PF, etc.)
Our Commitment to Inclusion and Belonging
Observe.AI is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Observe AI does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Observe.AI also strives for a healthy and safe workplace and strictly prohibits harassment of any kind.
We welcome all people. We celebrate diversity of all kinds and are committed to creating an inclusive culture built on a foundation of respect for all individuals. We seek to hire, develop, and retain talented people from all backgrounds. Individuals from non-traditional backgrounds, historically marginalized or underrepresented groups are strongly encouraged to apply.
If you are ambitious, make an impact wherever you go, and you're ready to shape the future of Observe.AI, we encourage you to apply. For more information, visit www.observe.ai.