Scope: Support customer and trading partner onboarding for supply chain and transportation solutions, coordinating onboarding activities from initiation through completion. This role works directly with customers and global cross-functional teams to manage onboarding plans, integration coordination, communications, risks, and overall delivery. What you’ll do: Work within the IST time zone and willing to work overnight shifts aligned to U.S. business hours to support Serve as the primary onboarding contact for customers and trading partners throughout the onboarding lifecycle. Lead customer-facing meetings, presentations, and onboarding reviews. Develop and maintain onboarding project plans, timelines, and milestone tracking. Communicate onboarding status, risks, issues, and key updates to customers, project teams, and stakeholders. Coordinate cross-functional teams to ensure onboarding and integration activities are completed on schedule. Build strong customer relationships and drive engagement to achieve onboarding objectives. Prepare and deliver onboarding documentation, status reports, presentations, and customer communications Provide support through email, phone, and virtual meetings during business hours. Escalate risks, issues, and project concerns through established processes to ensure timely resolution. Collaborate with global teams across multiple time zones to support successful project delivery. Contribute to the ongoing improvement of onboarding processes, tools, and customer-facing resources. What we are looking for: 3 to 5 years of experience in Supply Chain and Transportation Management, with direct engagement with suppliers/carriers a must. At least 2 years of project or implementation experience, preferably in 3PL, 4PL, or SaaS cloud software. High level understanding of SAP IDocs (EDI/API) integration is a must. Understanding of Supply Chain fundamentals and terminology. Excellent communication skills (both written and verbal in additional required languages). Ability to collaborate effectively with technical, functional, and partner teams. Self-motivated with strong initiative and follow through Proficient in Microsoft Office applications (Excel, PowerPoint, Word) and open to learning new software. Experience with Jira ticket tracking Our Values If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core Values All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. A Culture, Not just a Company Our culture is built on collaboration, respect and having fun whenever possible. This along with ensuring we live our Core Values, enables us to learn, grow, create customer value, and manage the well-being of our collective ecosystem of partners, customers and associates alike. We rise each day with an unwavering commitment to lifelong learning, collaborating with respect, and operating with integrity. What do we do? Blue Yonder is the AI company for supply chain. As the world leader in end-to-end digital supply chain transformation, Blue Yonder offers a unified, AI-driven platform and multi-tier network that empowers businesses to operate sustainably, scale profitably, and delight their customers—all at machine speed. A pioneer in applying AI solutions to the most complicated supply chain challenges, Blue Yonder’s modern innovations and unmatched industry expertise help more than 3,000 retailers, manufacturers, and logistics service providers confidently navigate supply chain complexity and disruption. “Blue Yonder” is a trademark or registered trademark of Blue Yonder Group, Inc. Any trade, product or service name referenced in this document using the name “Blue Yonder” is a trademark and/or property of Blue Yonder Group, Inc. Blue Yonder, Inc. - Administrative Office 15059 N Scottsdale Rd Suite 350 Scottsdale, AZ 85254-2666

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