Job Summary The Senior Software Engineer - ServiceNow AI, Otto & Automation is responsible for implementing and expanding ServiceNow AI and automation capabilities, including Otto, Now Assist, Virtual Agent, AI Agents, and intelligent workflow automation. This role partners with business stakeholders to drive innovation, improve employee experiences, and accelerate enterprise productivity. Key Responsibilities · Lead implementation of ServiceNow AI and automation capabilities including Otto, Now Assist, Virtual Agent, Predictive Intelligence, and AI Agents. · Design intelligent workflows and AI-powered employee experiences. · Identify automation opportunities across IT, HR, and enterprise services. · Provide technical leadership and mentoring for ServiceNow development teams. · Partner with stakeholders to define AI use cases, business value, and adoption strategies. · Ensure AI solutions comply with governance, security, and responsible AI practices. · Support platform upgrades and adoption of new ServiceNow AI capabilities. · Drive continuous improvement and innovation across the ServiceNow platform. Required Qualifications · 6+ years of ServiceNow development and platform experience. · Experience implementing ServiceNow AI, Virtual Agent, Now Assist, Otto, MCP Server and automation capabilities. · Strong ServiceNow development skills including JavaScript, Glide API, Flow Designer, and IntegrationHub. · Experience leading technical initiatives and delivering enterprise-scale solutions. · Strong communication and stakeholder management skills. Preferred Qualifications · ServiceNow certifications including CSA and CAD/CSI. · Experience with Generative AI, Agentic AI and conversational AI technologies. · Experience implementing enterprise automation programs. · Knowledge of AI governance, security, AI Control tower and adoption frameworks. Our Values If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core Values All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. A Culture, Not just a Company Our culture is built on collaboration, respect and having fun whenever possible. This along with ensuring we live our Core Values, enables us to learn, grow, create customer value, and manage the well-being of our collective ecosystem of partners, customers and associates alike. We rise each day with an unwavering commitment to lifelong learning, collaborating with respect, and operating with integrity. What do we do? Blue Yonder is the AI company for supply chain. As the world leader in end-to-end digital supply chain transformation, Blue Yonder offers a unified, AI-driven platform and multi-tier network that empowers businesses to operate sustainably, scale profitably, and delight their customers—all at machine speed. A pioneer in applying AI solutions to the most complicated supply chain challenges, Blue Yonder’s modern innovations and unmatched industry expertise help more than 3,000 retailers, manufacturers, and logistics service providers confidently navigate supply chain complexity and disruption. “Blue Yonder” is a trademark or registered trademark of Blue Yonder Group, Inc. Any trade, product or service name referenced in this document using the name “Blue Yonder” is a trademark and/or property of Blue Yonder Group, Inc. Blue Yonder, Inc. - Administrative Office 15059 N Scottsdale Rd Suite 350 Scottsdale, AZ 85254-2666

Senior Software Engineer - ServiceNow AI, Otto & Automation.

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