- Assist the client with first and second level support on workstations, mobility devices
- Assist with infrastructures (installations, replacement, change, relocation, removal)
- Provide support for computer systems in case of hardware and software incidents
- Provide support for mobile devices (iPad, iPhone,) in case of software incidents
- Provide support of inventory units (monitors, local printers, local scanners, and notebook docking stations) as well as support for local network printer systems
- Receive materials and spare parts, inventory, prepare for installation, install, and ensure feedback to customers
- Always demonstrate excellent customer service
Technical/Business Skills
- Good technical knowledge of workplace environment and end-user services: Windows environment, Office 2016 and 365, Mobile services, Mail services, Collaboration tools, MS TEAMS, etc. as well as inventory.
- Monitoring and reporting of the production environment (dashboards, KPIs).
- Monitoring and improvement of procedures and documentation.
- Basic knowledge of Apple environment (iPhone).
- Incident and request processing (ITIL – ticket tracking).
- IT Support experience in a large enterprise environment.
Essential experience/skills
- At least 3 years of onsite support and customer care is required.
- Attitude for providing positive customer service, interpersonal skills, sense of service, listening and analytical skills, team spirit.
- Motivation and real desire to improve and learn.
- Organized, able to work independently, pragmatic, and hands-on approach.
- Spoken languages: English (fluent) AND French
- Strong oral and writing skills adapted to a professional environment.
All our positions are open to both women and men and are, of course, open to people with disabilities.