Summary
We are looking for an experienced ServiceNow Cloud Migration Engineer to lead and carry out the migration of a ServiceNow platform from on-premise (self-hosted) to the cloud, preferably Google Cloud Platform (GCP). You will assess the current ServiceNow environment, plan the migration, and move the instances, data, customisations and integrations to the cloud securely, with minimal downtime and no data loss. You will work closely with platform owners, infrastructure, security and business teams through to go-live.
⚠️ Must Have: Proven hands-on experience migrating ServiceNow from on-premise (self-hosted) to the cloud. Applications without ServiceNow on-premise to cloud migration experience will not be considered.
Responsibilities
- Assess the current on-premise ServiceNow environment, including instances, versions, customisations, scoped apps, integrations and data volumes.
- Plan the migration approach, timeline, cutover and rollback plans.
- Prepare and build the target cloud environment, preferably on GCP, including networking, security, access and connectivity.
- Migrate ServiceNow instances, configurations, customisations and data to the cloud.
- Reconfigure and test integrations, MID Servers, IntegrationHub, REST/SOAP and LDAP/SSO connections after migration.
- Review and fix customisations and scripts so they work in the cloud and on the target version, upgrading where needed.
- Run full testing (functional, integration, performance and user acceptance testing), using the Automated Test Framework (ATF) where possible.
- Make sure the migrated platform meets security, compliance and data residency requirements.
- Keep downtime to a minimum during cutover, then provide hypercare support after go-live.
- Create clear documentation, runbooks and handover materials for the platform and operations teams.
Requirements
- Must: Hands-on experience migrating ServiceNow from on-premise (self-hosted) to the cloud.
- Bachelor’s degree in Computer Science, IT or a related field.
- 6+ years of ServiceNow experience (administration, development or architecture).
- Strong knowledge of the ServiceNow platform: instance management, upgrades, cloning, update sets, scoped applications, data import/export and the CMDB.
- Experience with ServiceNow integrations: MID Server, IntegrationHub, REST/SOAP APIs, LDAP/SSO.
- Strong ServiceNow scripting skills (JavaScript, Business Rules, Script Includes, Client Scripts).
- Understanding of cloud infrastructure, networking and security.
- Strong problem-solving, documentation and communication skills.
Preferred
- Experience with Google Cloud Platform (GCP), especially migrating workloads to GCP.
- Experience with ServiceNow modules beyond the core platform:
- ITSM (Incident, Problem, Change, Request)
- HR Service Delivery (HRSD)
- Legal Service Delivery, including contract management
- Others such as ITOM, ITAM, CSM, GRC/IRM or SPM
- ServiceNow certifications: Certified System Administrator (CSA), Certified Application Developer (CAD), Certified Implementation Specialist (CIS-ITSM, CIS-HR, etc.) or Certified Technical Architect (CTA).
- Google Cloud certifications: Associate Cloud Engineer or Professional Cloud Architect.
- Experience in the Saudi or GCC market, including local data residency requirements.