We are currently looking for a DISPATCHER / CSR for our 500 College St. East, Belleville location.
This position is for a fixed one year contract, covering a maternity leave.
Hours are Monday to Friday, onsite 8:30am - 5:30pm
The purpose of this position is to broker freight for Canadian and US customers, handle LTL and FTL shipments, and build and maintain relationships with carriers, and negotiate rates.
BOOKING/DISPATCHING FREIGHT:
Enter loads into system from customers.
Finding the proper carrier partner to handle the pick-up and delivery required by customer.
Negotiate rate with partner carriers.
Book outbound loads with dispatch utilizing Load Link, and contacting carriers.
Take orders and build trips for carriers.
Build truck manifests for the dock in order to load/unload freight.
Problem solving needed to ensure the freight gets from shipper to receiver in a timely manner.
Troubleshoot with custom brokers if any issues arise with freight clearing into Canada.
Follow proper hand-off procedures at end of shift.
ASSIST CUSTOMER SERVICE:
Track and/or trace some broker orders in a timely manner and provide customers and our internal departments with current ETA’s, ensuring that the tracking of the waiting times, accessorial(s) that are requested on the spot and followed up with and revised Load Confirmations are being received and system updated.
Set up load confirmations and ensure all information is received with accurate appointment, rates, and PO#’s. Update revised load confirmations as they are received.
Book appointments for inbound/outbound deliveries as required. Update the system/spreadsheet and communicate the appointment information to required internal people.
To be successful in this position, Employees are expected to demonstrate competency in all responsibilities listed above, in addition, to the following:
EDUCATION
Required: High School Diploma or Equivalent
Preferred: Post-Secondary training in logistics, preferably in the transportation industry.
EXPERIENCE
- 2-3 years experience in the transportation industry
SKILLS & ATTRIBUTES
- Detail orientated and enjoys following process
Excellent Communication
Superior Customer Service
Strong sense of urgency
SYSTEMS
- Google Suite for Business
- Loadlink
- TruckMate (TMW)
What do we offer to you?
- Competitive Wages
- Opportunities for growth and advancement
Salary: $50,000 - $55,000
Hours: Monday - Friday, 8:30am - 5:30pm