CREDIT CONTROLLER Location: London Contract Type: Permanent Work Pattern: Full Time and Hybrid About The Role The Credit Controller plays a key role in overseeing and supporting the day-to-day credit control function within Business Operations, ensuring the effective collection of premiums, payment of claims and delivery of accurate and timely reporting. The role is responsible for proactively managing debt and credit risk, analysing account and portfolio trends, and driving actions to improve outcomes and service quality. The role holder will also take an active role in identifying operational efficiencies and process improvements, working with colleagues and contributing to projects and initiatives that support continuous improvement across the function. This role sits within our Local Specialty Insurer business (MSIGEU) which provides services to commercial and SME clients across the globe. What You’ll Spend Your Time Doing Oversight and execution of daily credit control activities and relevant ledger maintenance• Communication and cooperation with clients, brokers, policy admin and other internal and external stakeholders Preparing and sending broker statements, reminders, other communications Matching of cash receipts Monitor items under review and report on progress Quality checks to ensure accurate data is produced• Maintaining the financial controls in the area of credit control Preparation, timeliness and accuracy of closing activities and reporting including explanatory commentary and advise where appropriate Maintaining and carrying out the activities according to agreed and documented procedures (including updating outdated procedures) Cooperation with IT, business and other finance colleagues to improve service You’re Going To Enjoy This Job If You… Demonstrate a high degree of attention to detail and accuracy Are a strong problem solver and critical thinker, with a focus on continuous improvement Have excellent communication and collaboration skills to bridge gaps between technical and non technical stakeholders, and ability to leverage collective efforts Are highly adaptable and thrive in dynamic environments to meet evolving business needs effectively and promptly What We Need From You Strong business and financial acumen, and knowledge of the Lloyd’s and London market Familiarity with credit risk assessment methodologies, risk indicators, and risk evaluation techniques Strong analytical capabilities to evaluate financial statements, credit reports and risk evaluation techniques Ability to interpret and draw meaningful insights from complex financial and credit-related data Ability to effectively influence and negotiate. We are stronger together because of our common interests and rich differences. You may be the strength we didn’t know we needed. Believe in yourself, and click apply today! What Can You Expect From Us? Competitive Base Salary Performance Related Discretionary BonusHoliday: 28 days core annual leave, and you can buy up to 5 days Pension: A minimum 2% employee contribution plus 7% MS Amlin contribution (9%) up to a maximum of 5% employee contribution plus 13% MS Amlin contribution (18%) Private Medical: cover for yourself. Family members/dependants can be added Flex Fund: £1,000 (pro-rated based on start date) to spend on flexible benefits Life Assurance: 5x annualised base salary Bank Holidays: To support the diverse backgrounds and beliefs of our team, we offer employees the flexibility to exchange bank holidays for alternative dates that better reflect their personal, cultural, or religious preferences. Each one of us is unique because of our backgrounds, what we have learned so far and how we express that. Establishing an inclusive attitude helps us, organisationally, to ‘think outside the box’ because it calls on that diverse range of ideas, perspectives and lived experiences. We commit to continuing our work towards a more diverse and inclusive future by recognising that our business, our teams and every colleague has a part to play in driving the positive change we all want to see. Our values demonstrate our commitment to providing an environment in which each and every colleague is respected for who they are and what they can contribute to the business, regardless of nationality, race, ethnicity, religion/faith, sexual orientation, gender identity, gender expression, disability, socio-economic background, sex or age. In an uncertain world, we believe trust is built through consistency, care, and genuine collaboration. At MSIG Europe, we take the time to understand our clients’ needs and shape pragmatic solutions that truly protect their business. Guided by a people-first vision rooted in our Japanese heritage, we’re here to build lasting relationships — grounded in trust, every day. MSIG Europe is part of the top 10 global insurance provider MS&AD and has a long-standing legacy of providing insurance solutions to companies of all sizes around the world. We understand and calculate risks to protect businesses and help mitigate the inevitable and varied challenges. Headquartered in Brussels, Belgium, MSIG Europe operates from Belgium, France, Germany, Italy, the Netherlands, Slovakia, Spain and the UK. Our Japanese heritage defines our guiding principles of respect, trust and care, and ensures the backbone of a strong global network.

Credit Controller.

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