As a KYC/Screening Specialist, you will play a crucial role in providing exceptional support to customers and ensuring their satisfaction during the account opening process.
Joining Deblock at this moment in time is an exciting opportunity to be part of an innovative company that is making waves in the FinTech space.
What the job is about
- This is a junior position in our first line of defence
- Reviewing, investigating, and making decisions on onboarding cases (identity verification, sanctions screening)
- Escalating unusual activity to internal experts
- Acting in accordance with the written policies, procedures, and relevant guidelines
- Cooperating with other teams in providing efficient support and seeking to maintain customer satisfaction and desired outcomes with impeccable execution
Requirements
- Previous experience in Customer Support or FinCrime role is valued
- Ability to multitask and prioritize in a fast-paced environment
- Excellent communication skills, written and verbal. Fluency in English, spoken and written.
- Familiarity with fintech and identity verification concepts are a plus
- Ability to work both independently and collaboratively in a team-oriented environment
- Comfortable working in rotational shifts, 5 days a week, 24/7/365
Benefits
- Competitive compensation
- Tech gear for your job
- 30 days of paid holidays