▪ Evaluate business context, drivers, and expected outcomes to ensure alignment with strategic goals and stakeholder expectations.
▪ Elicit, validate, and document business needs using structured techniques to ensure clarity and traceability.
▪ Assess current and target business models to identify value streams, capabilities, and operational impacts.
▪ Map and evaluate existing processes to identify inefficiencies, bottlenecks, and improvement opportunities using industry-standard techniques.
▪ Create visual representations of workflows using standard notations to support analysis, communication, and solution design.
▪ Compare current and desired states to identify capability gaps, improvement areas, and potential solutions.
▪ Convert business requirements into functional specifications that guide solution design and development.
▪ Identify, assess, and document risks related to business processes, systems, and change initiatives, including mitigation strategies.
▪ Contribute to strategic documentation that defines scope, objectives, value proposition, and governance for initiatives (e.g. business cases, vision documents, charters, and security plans).
▪ Develop clear deliverables such as Business Requirements Documents (BRDs), Functional Specifications, and User Stories with acceptance criteria.
▪ Define and manage acceptance criteria; support test case design and user acceptance testing (UAT) to ensure requirements are met.
▪ Maintain requirements traceability (e.g., story/feature with test case) and manage change requests throughout the lifecycle.
▪ Document non-functional requirements (NFRs) (e.g., performance, security, usability) alongside functional requirements.
▪ Facilitate cross-functional communication among stakeholders, developers, and testers to ensure shared understanding and alignment.
▪ Complement user stories with UX design mockups applicable to the realities of the product.
▪ Assess technical impact of implementations, features and requests.
▪ Assess technical viability of features and requests in accordance to the reality of the product.
▪ Translate specific notions, requests or requirements into business-agnostic concepts.
▪ Provide training, onboarding and maintain communication ties with clients and stakeholders.
▪ Give presentations of the product, features and/or new implementation to prospective or existing clients and stakeholders.
▪ Provide user-facing documentation and reference documents related to the product, its features and functionality.
SPECIFIC EXPERTISE AND TECHNOLOGIES
▪ Good knowledge of information systems matters.
▪ Good knowledge of large organisation administrative business processes.
▪ Knowledge of analysis and modelling techniques aligned with BABOK and IEEE 29148, including user stories, use cases, acceptance criteria, state diagrams, and entity relationship models.
▪ Good knowledge of BPMN or UML or other with equivalent value.
▪ Good knowledge of diagramming, modelling and wireframing tools (e.g. Microsoft Visio, Lucidchart, UML, BPMN, Axure, Balsamiq, Pencil).
▪ Good technical background for proper assessment of technological and/or architectural impact of features and requirements.
▪ Good knowledge of UI/UX design to provide sensible mockups applicable to the realities of the product.
▪ Experience with UI mockup tools (e.g. Figma).
▪ Experience with collaboration platforms such as Confluence and SharePoint.
▪ Knowledge of software development and governance methodologies, including Agile, Scrum, Waterfall, RUP, and ITIL.
▪ Experience with requirements management tools such as Jira or GitLab, including backlog practices (epics, user stories).
▪ Knowledge of software development (backend/frontend languages and technologies, e.g. Java, JavaScript, Angular, etc.) is a plus.
Deadline 06/11/26
Delivery mode: Near Site (Brussels)
Must be an EU national – due to the nature of tasks the candidate will be required to access sensitive data.