Are you curious about how customer service works in a fast-growing startup? Are you looking for a friendly, supportive environment where you can develop your skills and gain valuable hands-on experience? Then join Kess Berlin, a Berlin-based beauty brand! We are looking for a motivated Working Student Customer Care (m/f/d) who shares our passion for beauty and enjoys creating outstanding customer experiences. You'll have the opportunity to take ownership of your tasks, contribute your own ideas, and help shape the future of our company alongside a highly motivated team. Your Challenge: Support our customers in German and English via email, chat, and social media. Independently handle inquiries from customers and potential customers, addressing their questions, requests, and concerns. Find personalized and customer-focused solutions to order-related issues, ensuring a positive experience for our community. Respond to customer reviews and collect valuable feedback to help us continuously improve our products and services. What you’ll need: You share our passion for beauty products and enjoy engaging with customers. You have a customer-first mindset and a natural ability to find creative, practical solutions to different challenges. You are confident in making decisions, enjoy working independently, and are motivated to continuously improve our customer support together with the team. You have excellent written and spoken communication skills in both German and English. What we offer: Real responsibility from day one: A working student position where you're treated as a valued team member, encouraged to contribute your ideas, and empowered to bring them to life. Great team spirit: A dynamic, welcoming work environment with an open and transparent company culture. Central Berlin location: A beautiful office in the heart of Berlin. Attractive working conditions: €15 per hour, with 20 hours per week. Ready to join us? Become part of our team and help us create outstanding customer experiences! Apply now and take the next step with Kess Berlin. Please include the position you're applying for and submit your complete application documents, including your CV, cover letter, and relevant certificates. We look forward to getting to know you! Benefits Discount on our products Discount on tickets purchased through Eventim Corporate benefits and Benefits.me platform GoFluent language platform Regular team events, summer and winter parties Kess Berlin is a successful D2C beauty brand with many satisfied and returning customers. Our goal is to best meet the needs of our primarily female target group with high-quality, uncomplicated beauty products. We achieve this thanks to our fantastic, international team and flat hierarchies, where every employee has the opportunity to develop their own ideas, implement them, take on responsibility, grow professionally, and actively contribute to building this young company. Since our launch in 2019, we have already celebrated several milestones and continuously expanded our team to take Kess to the next level together. Are you looking for a challenge in a beauty company that gives you the chance to unleash your creativity and grow professionally? Then Kess is the right place for you. In and from Berlin. We have everything you need to enjoy your moment. With us, you will have the opportunity to work in a dynamic environment, contribute ideas and work with a highly motivated team to move Kess forward.

Working Student Customer Care (m/f/d) - Kess Berlin (Online Beauty).

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