Summary
Worldwide Golf is seeking a Junior Systems Administrator to support day-to-day IT operations, maintain corporate systems, and assist with troubleshooting infrastructure and end-user technology issues. As part of the IT team, this role will work closely with internal departments, vendors, and technical team members to ensure reliable, secure, and efficient IT services across the organization.
Responsibilities
• Support and maintain Windows desktops, laptops, servers, and related IT infrastructure.
• Manage user account creation, modifications, terminations, and access permissions.
• Assist with Active Directory, Microsoft 365, email systems, and Laserfiche administration.
• Perform system updates, security patching, software installations, and routine maintenance activities.
• Troubleshoot and resolve escalated desktop, application, hardware, and connectivity issues.
• Assist with server monitoring, virtualization platforms, endpoint security tools, antivirus solutions, Multi-Factor Authentication (MFA), and BitLocker management.
• Maintain accurate documentation, update support tickets, and follow established security and change management procedures.
• Collaborate with IT teams, business departments, and vendors to resolve technical issues and improve IT operations.
• Participate in on-call support rotations and respond to incidents within established service-level expectations.
• Escalate unresolved issues to the offshore on-call team, providing complete troubleshooting details and ensuring a smooth handoff.
• Contribute to the continuous improvement of IT processes, system reliability, and end-user support services.
Qualifications
• Associate degree in Information Technology, Computer Engineering, or a related field, or equivalent professional IT experience.
• 3+ years of experience in IT support, help desk, or systems administration.
• Foundational knowledge of Windows Server, Active Directory, Microsoft 365, and basic networking concepts.
• Strong troubleshooting, analytical, and problem-solving skills.
• Excellent communication, documentation, and customer service skills.
• Ability to prioritize multiple tasks, take ownership of assigned work, and appropriately escalate complex issues.
• Self-motivated with the ability to work independently and as part of a collaborative team environment.
Nice-to-Have Skills
• Experience with Microsoft Hyper-V virtualization.
• Experience administering Microsoft 365, Exchange, Laserfiche, and Atlassian Confluence.
• Familiarity with security and monitoring tools, including ManageEngine products, antivirus platforms, SIEM solutions, MFA, and BitLocker.
• Experience with IT ticketing systems such as Jitbit or similar service desk platforms.
• Basic PowerShell scripting and automation experience.
• Knowledge of IT infrastructure monitoring, endpoint management, and system administration best practices.