Your mission
Bună and a warm welcome from all of us here at Sungrow!
As part of our Residential Energy Storage Service team, you will act as a technical Center of Expertise, supporting customers, installers, service partners, and field service engineers throughout Europe.
Keep in mind this is a 2-year limited opportunity with possible extension.
Curious what your day-to-day could look like? Let’s dive in:
- Provide expert technical support for residential energy storage solutions, including inverters, batteries, energy management systems, communication interfaces, and related components.
- Analyze and resolve complex installation, commissioning, communication, and system-performance issues while acting as an escalation point for field service engineers.
- Deliver engaging technical training in English to customers, installers, service partners, and internal teams, strengthening their installation, troubleshooting, commissioning, and maintenance capabilities.
- Create and continuously improve practical technical resources such as troubleshooting guides, installation instructions, FAQs, and training materials.
- Identify recurring technical issues across the European market and provide structured feedback to R&D, product management, and headquarters to support continuous product and service improvement.
- Support product launches and technical workshops while collaborating with hotline, spare-parts, field service, and service operations teams to improve end-to-end technical support.
Your profile
Sounds like an interesting technical challenge? Great. To feel at home in this role and make a real impact, your background should look something like this:
- You hold a Bachelor's degree or higher in Electrical Engineering, Power Electronics, Energy Systems, Automation, or another relevant technical field.
- You bring 3+ years of hands-on experience in technical support, commissioning, troubleshooting, or after-sales service involving residential energy storage systems, photovoltaic inverters, batteries, or closely related technologies.
- You have a solid understanding of residential energy storage architecture, electrical installation, system commissioning, communication protocols, and common technical failure modes.
- You are comfortable investigating technical problems independently and translating complex findings into practical solutions for installers, customers, and service engineers.
- You have experience delivering technical training or presenting technical solutions, combined with strong communication, presentation, teamwork, and cross-functional collaboration skills.
- Your English and Romania are at C1 level or above.