The role and the team
As a Junior Technical Service Engineer (all genders), you’ll help new customers get up and running on Lucanet, owning technical onboarding from ERP integration and ETL processes through to SQL database setup. You’ll guide customers on video calls, troubleshoot technical issues hands-on, and support their move from on-premise to the cloud, growing your technical skills with every implementation.
You’ll join our Technical Customer Operations team, a collaborative group supporting a growing international customer base through their transition to Lucanet. You’ll work closely with experienced colleagues who are invested in your growth, and with the technical stakeholders on the customer side. We look for people who keep growing, take real ownership, and lift the people around them.
What you'll do
- Execute technical onboarding for new customers, covering ERP integration, ETL processes, data transformations, and ongoing technical support.
- Install, configure, and manage Lucanet software components, interfaces, and SQL databases through to handover and customer acceptance.
- Act as a technical point of contact, running customer video calls to troubleshoot issues and guide setup.
- Analyze logs, research solutions with internal resources and AI tools, and resolve issues with colleagues and customers.
- Improve onboarding and integration processes, creating documentation and best practices for your teammates.
- Support customers migrating from on-premise installations to the Lucanet cloud platform.
What you bring to the table
You have
- Experience in technical support, implementation support, or a comparable technical role.
- Basic SQL skills: you read queries, navigate database tables, and write simple queries of your own.
- Knowledge of ERP systems, Windows Server environments, and networking basics such as ports and database connections.
- Confidence working directly with customers and their technical stakeholders, communicating clearly and professionally in German and English.
- A resourceful approach to problem-solving, using documentation, internal resources, and AI tools to find answers independently.
- A degree in Computer Science, IT, Networks, or a related field.
Perks at work
- Flexible and hybrid working – our Lucaflex model lets you plan your working hours and location according to your needs and professional responsibilities.
- Remote work from another country – Work up to 90 days a year outside your home country, supported by our partner Workflex.
- Professional development budget – Get dedicated time, resources and budget to build the skills for your career path.
- Structured development process – quarterly catch-ups with your manager, built on clear expectations for impact, competence and influence.
- Paid volunteer days – Take the time to volunteer, alone or with your team, for causes you care about.
- Health and wellbeing support – Access company wellbeing programs, sport subsidies and mental health support through external partners.
- Paid vacation days – Take 30 days a year to rest, travel and recharge.
- Pension support – Build your retirement savings with employer pension contributions.
- Corporate discounts platform – Get exclusive discounts across travel, retail, technology, and more.
#LI-Remote #LI-SP1
About Lucanet
Lucanet is the CFO solution platform for modern finance and tax teams, automating processes from consolidation and financial planning to tax compliance, ESG reporting, and cash management. More than 6,000 companies worldwide rely on our easy-to-use, out-of-the-box SaaS platform. We're PE-backed and growing across global markets.
Behind the platform is a global team of 900+ people who care about doing the work well. We challenge each other to move fast without cutting corners and build solutions that change how finance and tax leaders operate. If you want your work to have real reach, and your growth is important to you, Lucanet is the right place for you.
Discover more about Lucanet as an employer.
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Everybody is different here and we like it that way. We welcome people of every gender identity, sexual orientation, ethnicity, national origin, religion, age, and disability, exactly as they are. What you bring is what matters. If you need an adjustment to take part in our hiring process, let us know. See yourself in this role? We want to hear from you.
Please keep your CV focused on your experience and skills, rather than including your photo, age or marital status.
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Data protection
Your personal data will be processed in accordance with GDPR requirements. Find out how we keep your data safe: Lucanet data protection policy.