About the Role
This customer-facing role bridges pre-sales solution design and implementation for a logistics software platform focused on temperature-controlled supply chains. As part of the commercial organization, you will work closely with Sales, Customer Success, Product, Engineering, and Delivery to carry customer solutions from discovery through go-live.
What You'll Do
Lead technical and process discovery with customer stakeholders across supply chain, quality, logistics, and IT.
Deliver tailored product demonstrations based on customers' workflows and handle technical objections.
Design solutions that define applicable modules, required data, integrations, phases, and scope.
Turn solution designs into sequenced implementation plans and scoped statements of work, identifying effort, dependencies, and risks.
Partner with Sales on proposals and commercial documents to ensure commitments are technically deliverable.
Lead solution workshops, guide software configuration, and remain accountable for the design through customer go-live.
Coordinate technical handoffs and delivery sequencing with Product, Data, and Engineering teams.
Develop reusable solution designs, discovery frameworks, scoping templates, and integration patterns.
What We're Looking For
At least 5 years of experience as a Solutions Engineer, Solutions Architect, or Technical Account Manager delivering enterprise software implementations.
Experience owning solution designs from pre-sales through implementation and go-live.
Experience with tailored demonstrations, technical sales discussions, and managing objections.
Background in supply chain, cold chain, logistics, or quality management workflows, ideally in a regulated industry such as pharmaceuticals, food, or healthcare.
Hands-on experience configuring or implementing enterprise software, along with familiarity with data integrations, APIs, and system interoperability.
Proficiency with Figma, FigJam, or equivalent design tools, and Linear, Jira, or similar project tracking systems.
Ability to coordinate cross-functional delivery and create reusable implementation resources.
Compensation & Benefits
Base salary: $140,000 to $180,000 annually. Visa sponsorship is not available.
Location
On-site in Chicago, Illinois.