A place to begin. A place to belong.
Great hospitality is personal. It lives in the people who notice, care and lead the way. At Domes Resorts, we create moments our guests never forget and a workplace where talented people make their mark and build lasting careers.
We are one of the most awarded lifestyle hospitality groups in Greece and one of the fastest growing in Europe, with new openings almost every year. A growing portfolio of distinctive brands, affiliations with Marriott and Hilton, and handpicked destinations from Crete, Rhodes, the Ionian Islands, Chalkidiki and the Cyclades to Athens, Portugal and Spain.
Join us as our Receptionist A at Domes Noruz Kassandra. Bring your passion, humility and perseverance. We will help you grow from there: real responsibility, the chance to move across brands and destinations, and a team that values your voice, invests in your growth and celebrates your wins.
Domes Noruz Kassandra is an adults-focused, luxury beachfront resort located in Hanioti, Halkidiki, Greece, combining contemporary design with the relaxed atmosphere of the Aegean. Part of the Domes Resorts collection, it stands out for its vibrant lifestyle concept, sophisticated hospitality, exceptional dining experiences and unique blend of relaxation, entertainment and authentic Greek charm.
About the role
As Receptionist A at Domes Noruz Kassandra, you will be an experienced member of our front desk team and a role model for service. You will look after guests from arrival to departure, handle more complex requests and VIP arrivals, support and train your colleagues, and help lead the desk when the supervisor is not on shift.
What you will do
Guest service
- Welcome guests warmly and carry out check in and check out efficiently, including identification and registration procedures.
- Recognise returning guests, VIPs and loyalty members, and make sure their preferences and benefits are delivered.
- Handle complex requests and guest concerns, resolving them promptly or escalating when needed.
- Share accurate information on hotel services, the local area and events.
Reservations and revenue
- Process reservations, changes and cancellations accurately in Opera.
- Allocate rooms based on guest preferences, availability and supervisor guidelines.
- Upsell room upgrades, packages and hotel facilities such as restaurants, bars and the spa.
- Promote Marriott Bonvoy loyalty programme enrolment.
Payments and cash handling
- Manage billing, payments and invoices, and check that rates and billing instructions are correct.
- Manage your cash float and complete accurate shift closing and cashier reports.
- Apply credit limit policies and flag high balances to your supervisor.
Team support
- Support the supervisor in running the shift and help lead the desk in their absence.
- Train and guide Receptionist B colleagues and new team members on the job.
- Complete handover logs and share key guest information with the next shift and other departments.
Safety and confidentiality
- Follow key control and security procedures and report anything suspicious.
- Protect guest privacy and confidential information in line with data protection rules (GDPR).
- Know the hotel's emergency procedures and act calmly if an emergency arises.
Requirements
What you will bring
- At least 1 year of experience as a receptionist or front office agent.
- Good knowledge of Opera or a similar property management system.
- Very good spoken and written English.
- Good numerical skills and accuracy with cash and billing.
- Excellent communication and interpersonal skills with guests and colleagues.
- The ability to multitask, work under pressure and resolve issues quickly.
- A problem solving approach, an eye for detail and the ability to think quickly when challenges arise.
- Respect for diversity and inclusion.
- Experience in luxury hospitality is desirable.
- A degree or diploma in hospitality is desirable.
- A second foreign language is desirable.
Benefits
What we offer
- Competitive salary and benefits (shared before your first interview)
- Continuous training and development opportunities
- Career mobility across our brands and destinations
- A friendly and supportive work environment
Pay Transparency
All candidates invited to interview will be informed of the starting salary range for the role before their first interview. The starting salary is set within this range on the basis of objective, gender-neutral criteria related to the requirements of the role. In line with Greek Law 5316/2026 on pay transparency, we will not ask about your current or previous salary at any stage of the selection process. All information provided to candidates will be made available in a format accessible to persons with disabilities, taking into account their specific needs.
Equal Opportunity and Equal Pay
Domes Resorts is an equal opportunity and equal pay employer. We believe in building a diverse team and nurturing an inclusive, people-first culture where everyone can grow and belong. We are committed to equal pay for equal work or work of equal value, and to non-discrimination on any ground, including gender, gender identity or characteristics, sexual orientation, age, disability or chronic illness, race, colour, national or ethnic origin, descent, religious or other beliefs, family or social status, or any other ground protected under applicable law.
All applications will be handled in strict confidentiality.
Your career, your journey. We are with you every step of the way.