Primary City/State: Deer Valley - 2502 W Utopia Rd Phoenix, AZ 85027 Category: IT Support Shift: Day Department: IT Applications and Informatics Monday-Friday, 8:00am-5:00pm Hybrid, must reside in Arizona Great care starts with great people. (Like you.) At HonorHealth, you’ll find something special. From humble beginnings in 1927 to one of Arizona’s largest nonprofit healthcare systems, our culture is built on warmth and neighborly kindness. Behind every smile is a highly skilled professional with deep expertise and an unwavering dedication to what matters most — caring for the health and well-being of people and communities across the greater Phoenix area. Responsibilities: JOB SUMMARY Under the direction of Leadership, the IT Application Trainer is responsible to empower our community through continuous curriculum development, training and deployment support of vendor proprietary enterprise application software. This position is responsible to train the users of software that is necessary to run clinical, financial, or business systems within a large integrated health system. The IT Application Trainer leverages workflow and build knowledge to develop, maintain, and implement training curriculum and training environments for end users. The IT Application Trainer is a high performing individual who collaborates with stakeholders including business operations, IT Application Analysts and other IT personnel to gain and utilize in-depth knowledge of the system functionality and workflow design rationale. In addition, the IT Applications Trainer participates in a support on-call rotation facilitating off hour work functions in support of incidents, upgrades, patches and project task fulfillment. ESSENTIAL FUNCTIONS Facilitates end-user training on the proper use of the application for go-lives, new releases / upgrades, optimization requests, project roll outs, new employee orientation, etc. Works closely with IT Training Support Specialist regarding training logistics (courses, classrooms, registrations, timeframes, etc.) in collaboration with other members of the Applications team and customer stakeholders. Employ creative approaches to training content delivery, such as simulations cases, e-learning delivery or other methodologies. Builds and prepares the training environment for training delivery. Maintains training environment as new releases and changes occur. Develops bulletins and end user tip sheets for new functionality and/or updates workflows. Provides at the elbow support for new providers and other end users after initial training. Demonstrates excellent interpersonal, organizational and communication skills. Communicates effectively across all levels of the organization and can determine the appropriate forum for each method (oral and written). Acts as a liaison between work teams and operational departments. Demonstrates the ability to independently prioritize and manage individual workload. Collaborates effectively with team members to adjust priorities based on business needs. Leverages working relationships with the EMR team, IT analysts, IT management, and customer stakeholders (including subject matter experts and/or business owners, Clinical Informatics Analysts, end users, department-based trainers), to collaborate, build, and lead workflows that optimize the application and translate into educationally sound training content. Conduct regularly scheduled meetings with operations to ensure the curriculum is in alignment with appropriate role workflows. Must be willing and able to travel to any/all HonorHealth and affiliated sites. Reviews new application enhancements/upgrades, assisting in the development of implementation plans in collaboration with IT analysts and the customer stakeholders (including subject matter experts and/or business owners, Clinical Informatics Analysts, end users, department-based trainers). Assists IT Training Support Specialist to develop plan for training delivery in conjunction with project timelines. Understands and utilizes the IT Project Management toolset for the successful completion of initiatives. Performs other duties as assigned. Complies with HonorHealth policies and procedures in addition to the Mission, Vision and Values. EDUCATION Associates or 2 years' work related experience in Information Systems (IS), Healthcare, Business or Two (2) years' related education and experience in eduction, instructional design or related fields Required Associates in one of the following: Licensed Clinical Disciplines or non-licensed field: Nursing institution Preferred Bachelors in Healthcare, Education IS or Instructional Design or related Preferred EXPERIENCE 2 years in training experience with Electronic Medical Records (EMR) systems or other software applications training OR 2 years' teaching/instructional design work experience. Knowledge of Healthcare operations Required 5 years in training experience with Electronic Medical Record (EMR) systems. Experience with curriculum development using e-learning software. Preferred LICENSE AND CERTIFICATIONS Certification for assigned application should be obtained within designated timeframe per policy Required We're all in for your career. Expert care from experts who care. At HonorHealth, you’ll find something special. Our culture is built on warmth and neighborly kindness, but behind every smile is a highly skilled professional with deep expertise and unwavering dedication. We’re delivering a healthcare experience that simply feels better through: • Nine acute-care hospitals • Over 200 primary, specialty and urgent care centers • More than 17,000 team members and 4,000 medical staff Since 1927, we’ve been focused on doing what matters most — caring for people and communities across the greater Phoenix area. From humble beginnings to one of Arizona’s largest nonprofit healthcare systems, we’re just as driven as we were a century ago. Come join us and go all in for your career. 🔗 Helpful links 💼 Benefits 🖥️ Career site 🤝 Culture 📄 Hiring Process 🏥 Locations 🖥️ HonorHealth.com Join our talent community here! Stay connected with HonorHealth careers: • Get updates on hiring events • Be the first to know about new roles • Connect with our recruiters IMPORTANT: HonorHealth is committed to providing an excellent candidate experience for candidates interested in our job opportunities. We also care about the online safety of our job seekers. Please note the following: HonorHealth employee emails come from HonorHealth (i.e [email protected]) not a generic email address, such as gmail or yahoo. If you are suspicious of a job posting, or if you receive any email from an HonorHealth employee that you believe to be fictitious, please contact us [email protected]. HonorHealth does not use Google Hangouts to conduct interviews or conversations. HonorHealth will not ask you to provide any personal information (i.e. drivers license, bank account, credit card information, passwords, social security number) outside of our Applicant Tracking Software before a job offer is extended. If you believe that HonorHealth has violated your civil rights or believe you have experienced discrimination, please click the link to obtain information on your rights to file a complaint. For more information, please click here.

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