We are seeking a detail-oriented dispatcher to support the day-to-day operations of a fast-paced service organization. In this role, you will serve as a central point of communication between customers, office personnel, and field technicians while helping ensure that service requests are handled efficiently. This position is ideal for someone who thrives in a structured environment, enjoys problem-solving, and takes pride in delivering excellent customer support.
Compensation: $18-$21 per hour based on experience, skills, and qualifications.
Primary Responsibilities
- Coordinate Daily Service Appointments: Schedule, modify, and prioritize work orders while balancing technician availability and customer needs.
- Provide Outstanding Customer Support: Communicate with customers regarding appointments, service status updates, and general questions.
- Facilitate Team Communication: Ensure technicians have the information and resources needed to complete assignments successfully.
- Maintain Accurate Data: Enter and update customer details, service records, and operational information within company systems.
- Track Service Activity: Monitor the progress of active work orders and assist in keeping projects on schedule.
- Address Service Issues: Respond to schedule adjustments, urgent service requests, and customer concerns in a timely and professional manner.
- Perform Administrative Functions: Prepare reports, organize documentation, and assist with various office support activities.
- Support Operational Excellence: Work closely with management and team members to improve processes, efficiency, and customer satisfaction.
Qualifications
- Professional Experience: Background in administrative support, customer service, service coordination, office operations, or a similar position preferred.
- Interpersonal Skills: Ability to communicate effectively with customers, coworkers, and external contacts.
- Organizational Strength: Capable of handling multiple assignments, prioritizing tasks, and meeting deadlines.
- Technology Proficiency: Comfortable using Microsoft Office applications, scheduling software, database systems, or CRM platforms.
- Industry Knowledge: Experience working in service, maintenance, construction, facility support, or trade-related environments is beneficial but not required.
What Makes Someone Successful in This Position?
- Maintains focus and organization in a busy office environment.
- Approaches challenges with a proactive and solution-oriented mindset.
- Pays close attention to detail and follows through on commitments.
- Builds positive relationships with customers and coworkers.
- Demonstrates reliability, professionalism, and strong customer service skills.