Job Summary:
The IT Support & Asset Specialist provides day-to-day employee technical support and coordinates the preparation, shipment, tracking, and recovery of company equipment for WorldClinic / JobSiteCare. This role supports Windows computers, iOS devices, and Microsoft 365; maintains equipment records; and coordinates technology onboarding and offboarding. Working from the Port St. Lucie headquarters, the specialist supports both on-site and remote employees.
Essential Job Functions:
IT Support
• Provide day-to-day technical support to employees, including remote users, within established support procedures.
• Meet agreed ticket-response, follow-up, and escalation standards.
• Troubleshoot routine issues involving Windows computers, iOS devices, Microsoft 365 applications, email, connectivity, and printers.
• Assist with approved software installation.
• Perform routine Microsoft 365 administrative tasks as directed, using only authorized permissions and approved access procedures.
• Assist with sign-in, account access, and device issues through Microsoft Entra ID, following required approvals and access controls.
• Use Microsoft Intune, Jamf, and Apple Business Manager to support approved device configuration and application deployment within assigned permissions.
• Manage assigned tickets in Freshservice, document troubleshooting and resolution steps, and keep employees informed of progress.
• Escalate complex or recurring issues, requests outside approved authority, and suspected security incidents to the designated operational technology support leader or established escalation contact.
Employee Onboarding and Offboarding
• Coordinate technology onboarding and offboarding with HR and managers using documented checklists and approved requests.
• Prepare equipment and complete approved account provisioning and access changes by agreed start dates and deadlines.
• Complete or coordinate timely access removal through authorized personnel in accordance with approved offboarding instructions.
• Track equipment recovery and checklist completion; follow up on outstanding returns and escalate missed deadlines or exceptions.
Equipment Preparation and Shipping
• Configure and test company laptops and iOS devices using established procedures.
• Install approved applications and confirm equipment is ready for use.
• Receive, package, and ship equipment as needed.
• Track shipments, confirm delivery, and communicate delays.
• Coordinate equipment returns and inspect returned devices.
• Prepare equipment for reassignment, repair, or retirement as directed, following approved data protection, device-wiping, and disposal procedures.
Asset Management
• Use the company’s inventory and asset-management technology to maintain equipment records with serial numbers, assigned users, locations, condition, and status (available, deployed, returned, or retired).
• Record each equipment change when it happens, including assignments, returns, transfers, repairs, and retirements, so records stay accurate and up to date.
• Track devices that need service or repair, including the reported issue, vendor repair status, and expected return date, and follow up until each device is returned to use or retired.
• Monitor warranty coverage and expiration dates, identify devices with warranty issues, and coordinate warranty claims through resolution.
• Keep equipment storage areas organized.
• Perform inventory reconciliations on the agreed schedule, investigate discrepancies, and escalate unresolved exceptions.
• Notify the designated operational technology support leader when equipment needs repair or replacement or when inventory is running low.
• Coordinate approved equipment purchases and obtain required spending approvals; do not independently authorize purchases, software subscriptions, or nonstandard equipment.
Other Duties:
• Ensure compliance with all state and federal regulations, including HIPAA, while maintaining the highest standards of confidentiality for company and patient information on devices, accounts, and records.
• Promote a positive and professional approach in all interactions with colleagues, providers, vendors, and clients.
• Other duties as assigned.
Skills/Qualifications:
• At least two years of experience in IT support, help desk, desktop support, or a similar technical role.
• Strong customer service skills and a patient, professional approach to assisting employees.
• Clear verbal and written communication skills, including the ability to explain technical steps to nontechnical users.
• Experience supporting Windows computers, iOS devices, Microsoft 365 applications, and remote users.
• Familiarity with device-management, ticketing, asset-management, and remote support tools, with the ability to learn the company’s specific platforms.
• Strong troubleshooting skills and attention to detail.
• Ability to organize equipment, track shipments, and maintain accurate inventory records.
• Ability to prioritize requests, follow established procedures, and complete assigned tasks independently.
• Experience with Microsoft Intune, Jamf, Apple Business Manager, Microsoft Entra ID, Microsoft 365 administration, or Freshservice preferred. Experience with every listed platform is not required.
• Experience with ConnectWise or a comparable remote support tool preferred.
• Experience managing IT equipment inventory and coordinating hardware preparation, deployment, shipping, and returns preferred.
Physical and General Requirements:
• Must live within commuting distance of the Port St. Lucie headquarters and be able to work in the office full-time.
• Ability to sit at a desk or computer terminal for extended periods.
• Fine Motor Skills: Substantial and repetitive movements of the wrists, hands, and fingers to type on a keyboard, use a mouse, and handle small device components.
• Visual Acuity: Close vision capabilities to read fine text, view data, and view a computer monitor for hours.
• Communication: Capacity to talk and hear clearly for phone calls, video conferences, and virtual meetings.
• Ability to lift, carry, and package computer equipment and shipping boxes weighing at least 20 lbs..
EEO Disclaimer:
We are an Equal Opportunity Employer, are committed to creating a diverse and inclusive company culture, and we do not discriminate against candidates or employees because of their disability, sex, race, gender identity, sexual orientation, religion, national origin, age, veteran status, or any other protected status under federal or state laws.
WorldClinic, Inc. is redefining healthcare, delivering physician-led, immediate-access care that achieves exceptional clinical outcomes and strong financial returns.
Through our two platforms, we serve both ends of the workforce: WorldClinic provides 24/7 connected healthcare to globally mobile executives and business leaders, resolving the majority of medical issues in a single call. JobSiteCare has redefined occupational health for employers with frontline and at-risk workforces through a combination of telemedicine and on-site medics, delivering end-to-end case management from injury through return-to-work – resulting in significant reductions in OSHA recordables and workers’ compensation claim costs.
Together, we deliver clinical excellence and measurable outcomes at scale, for any patient population, anywhere.
Just as deeply as we care for the patients we serve, we invest in our own team. You'll find a mission-driven culture that values contribution, encourages growth, and empowers employees to do meaningful work.
Offers of employment are contingent upon the successful completion of a comprehensive background check (and for Health and Wellness Specialist positions a pre-employment drug screen). WorldClinic, Inc (and its affiliates) is a drug-free workplace and complies with all applicable federal and state laws regarding testing. Refusal to submit to a test or failure to meet the requirements of the background check will result in the withdrawal of the employment offer.