Find your calling at Mercy! Responsible for scheduling all aspects of patient care, including registration, referrals, procedures, surgeries etc. Responsible for multiple facets of patient financial account services that include patient benefit assessment, insurance verification, pre-certification, pre-authorizations, pre-determination for services, and referral management. Assures that patient information and appropriate documentation is documented and uploaded to EPIC. Performs duties and responsibilities in a manner consistent with our mission, values, and Mercy Service Standards. Position Details: Patient Services Specialist Full Time- Remote Mercy-Rogers Requirements: Education: High School Diploma or Equivalent Experience: Minimum of 1 year medical/clerical experience involving customer service required. Other: Skills, Knowledge, and Abilities: Proficiency in computers, typing and Microsoft Office. Most possess excellent customer service skills with strong oral and written communication skills. Must have the ability to interact with customers of all ages in a tactful and pleasant manner. Knowledge of medical terminology. Skills, Knowledge, and Abilities: • Knowledgeable in practices involving patient scheduling/pre-authorization/pre-certification/referral process and coordination of other services related to insurance verification. • Basic knowledge of self-pay collections, medical terminology, ICD10, and/or a functional understanding of insurance is preferred. • Requires excellent verbal communication skills, and the ability to work in a complex environment with varying points of view. • Must be comfortable with ambiguity, exhibit good decision making and judgment capabilities, attention to detail. • Ability to prioritize work and handle a variety of tasks simultaneously. • Must possess excellent interpersonal skills and can interact on a professional level with individuals from diverse backgrounds. Preferred Experience: 2 years combined experience in prior authorization and scheduling. Preferred Other: Knowledge of and experience using an Epic RC/EMR system is preferred. Why Mercy? From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period. Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us. Transforming the Health of Our Communities Our Mercy health system was founded by the Sisters of Mercy in 1986. But our heritage goes back more than 195 years. It began with an Irish woman named Catherine McAuley, who was determined to help women and children in Dublin experiencing poverty. Though Catherine had a modest upbringing, she received an unexpected inheritance that allowed her to fulfill that dream. In 1827, she opened the first House of Mercy in Dublin, intending to teach skills to women and educate children. Many volunteers came to help. A few years later, Catherine founded the Sisters of Mercy, one of the first religious orders whose Sisters were free to walk among the poor and visit them in their homes. In 1843, the Sisters of Mercy came to the United States. In 1856, they traveled to St. Louis. In the years to come, they would establish hospitals throughout the Midwest. Many of these would join together in 1986 as Mercy. Click Here to Learn More about Mercy

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