JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Senior Facilities Manager (Soft Services) – Job Description Job summary: The Senior Facilities Manager (Soft Services) is responsible for leading day-to-day facilities operations across assigned client sites, with a strong focus on soft services, service excellence, safety, compliance, financial performance, and stakeholder satisfaction. This role oversees service delivery across workplace and vendor operations, acts as the primary point of contact for facilities-related matters, and drives continuous improvement through best practices, data-driven decision-making, and strong team leadership. The role also supports JLL’s broader approach to integrated real estate management, combining workplace, property, and project management to optimize operations and create long-term value for clients.JLL’s environment emphasizes teamwork, ethics, excellence, career development, inclusion, and opportunities to build expertise and long-term careers. Key responsibilities: Lead daily property and facility operations for assigned sites, with accountability for soft services performance, client experience, and operational continuity. Implement site procedures, service standards, and performance measures, and ensure compliance with building processes and regulatory requirements. Promote operational best practices and improve processes to enhance service delivery, efficiency, and workplace experience. Champion a strong health, safety, and risk management culture across the site. Build strong client relationships and proactively ensure expectations are met or exceeded. Serve as the main point of contact for facilities-related concerns and coordinate timely issue resolution. Manage site budgets, accounting activities, and financial operations with a focus on cost control and value delivery. Oversee vendor and supplier performance, ensuring compliance with procurement requirements, contract scope, and quality standards. Lead, coach, and develop the on-site team, fostering collaboration, accountability, trust, and high performance. Support a culture aligned with JLL values and behaviors, including teamwork, ethics, excellence, curiosity, informed decision-making, and continuous improvement. Required qualifications: Bachelor’s degree in facilities management, hospitality, business, engineering, or a related field, or equivalent practical experience. Six to eight years of experience in facilities management or a related field. Demonstrated experience managing soft services operations in a corporate, commercial, life sciences, or similarly complex environment. Strong background in contract management, budget supervision, customer service, and stakeholder engagement. Working knowledge of occupational safety requirements and site compliance practices. Experience managing vendors, service levels, and workplace operations within agreed budgets and contracts. Strong verbal and written communication skills, with the ability to engage confidently with clients, teams, and suppliers. Proven leadership skills, including team supervision, coaching, training, and performance management. Strong analytical and problem-solving skills, with the ability to resolve complex issues using data and practical judgment. Preferred qualifications: SCEM certification or similar facilities, safety, or property-related certification. Exposure to life sciences or other highly regulated operating environments. Experience with property technical systems management and cross-functional site operations. Familiarity with technology-enabled facilities management, including data, analytics, or smart building solutions that improve operational performance and user experience. Experience working in a global, matrixed, client-facing organization with integrated service offerings across workplace, property, and project management. Demonstrated commitment to developing people, supporting career growth, and building an inclusive, collaborative team culture. Location: On-site –Hyderabad, TS Scheduled Weekly Hours: 48 Job Tags: Legal Compliance If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table! At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing. JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement. For additional details please see our career site pages for each country. Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [email protected]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL. Activate your Personal Job Alerts now and receive opportunities as soon as they are advertised. If you're a current JLL employee, please apply using the Internal Career Site At JLL, we give you the opportunity, knowledge and tools to own your success, because we value what makes each of us unique. We help our people thrive, grow meaningful careers and find a place where they belong. Together, we strive to be exceptional and shape a better world. For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500® company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit jll.com.

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