About Nu
Nu serves more than 140 million customers, guided by a mission to fight complexity and empower people. The company has been leading an industry transformation through innovative products and human-centered services.
Proprietary technology and data at scale power Nu’s digital platform, built to promote financial access, advancement, and transparency. Its business model thrives on customer love and lower costs, feeding a flywheel of growth and profitability.
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About the Role
The TA Ops team powers Nubank’s recruiting operation: systems, data, efficiency, risk, partnerships, and enablement. In the Systems Management pillar, you will be the hands-on admin of the recruiting stack, with Ashby as the ATS and tools such as CodeSignal, helping systems and processes work together at scale.
You’ll be Responsible for
Administer Ashby and its connected tools day to day: configuration, permissions, user and role management, workflows, templates, and custom fields.
Handle and resolve requests from recruiters, coordinators, and TA leadership, learning to act autonomously on recurring cases.
Troubleshoot issues, identify root causes, and escalate to vendors or engineering when needed.
Support systems and integration projects, from requirements gathering through testing and rollout.
Keep documentation up to date and follow the team’s intake, prioritization, and change management practices.
Query data with SQL, build reports, and write simple scripts and automations.
What We're Looking For Someone Who Has
Required
Solid understanding of the end-to-end recruiting workflow (requisition, sourcing, interviewing, scheduling, offer, hiring) and how an ATS supports it.
Hands-on experience with a large, robust ATS such as Ashby, Greenhouse, Lever, or similar, ideally as an admin, power user, or recruiting operations/coordination professional.
Comfort reading API and product documentation, and curiosity to learn how systems connect.
Attention to detail and a commitment to keeping data clean and reliable.
Clear communication with technical and non-technical audiences.
English for working with vendors and global teams.
Nice to Have
Direct experience with Ashby.
Exposure to integrations between ATS, HRIS, assessment, and scheduling tools.
Familiarity with ITSM practices (ticketing, SLAs, change management).
Entry-level technical skills: basic SQL to query and validate data, and basic coding (Python, Apps Script, or similar) to automate simple tasks.
Location
São Paulo, Brazil
Work model
Hybrid
Office requirement
One week every quarter at the office.
Our Benefits
Chance of earning equity at Nubank
Food/ Meal Card (Vale-Refeição and/or Vale Alimentação)
Public Transportation Commuting Benefit (Vale-Transporte)
NuCare – Psychological, Financial and Legal Assistance Program
Life Insurance
Medical Plan
Dental Plan
NuLanguage – Language Course Program
Nucleo - Our learning platform of courses
Extended Parental Leave
Daycare Allowance
Parental Consultancy
Work-from-home Allowance
Gym Partnerships
30 days of paid vacation
Relocation Assistance Package, if applicable
Our recruitment process may involve the use of artificial intelligence–enabled tools, such as automated interview transcription and analysis, to support the evaluation process. Artificial intelligence is not used to make final hiring decisions; all decisions are made by human reviewers.
To maintain a consistent and fair process for every candidate, Nu does not provide individualized technical feedback. See how our policy works here