Who we are
Kenshō Hotels & Villas, the award-winning boutique hospitality brand born in Mykonos, is expanding its story to the island of Paros. Renowned for redefining Cycladic luxury through design, gastronomy, and heartfelt service, Kenshō is now creating a new haven of relaxation and inspiration on one of Greece’s most authentic and beautiful islands.
We are seeking passionate, talented, and dedicated professionals who share our philosophy of excellence, creativity, and genuine hospitality. This is a unique opportunity to be part of a visionary project that combines the elegance of Kenshō with the natural charm of Paros.
If you’re ready to grow your career within a dynamic team and contribute to an exceptional new chapter in luxury hospitality, we invite you to explore our open positions and join us on this exciting journey.
About the Role
As a Guest Relations Agent, you are the ambassador of guest experience and the emotional connector between our brand and our guests. Your mission is to curate unforgettable stays, anticipate guest preferences, and build meaningful relationships that drive loyalty.
From pre-arrival preparations to personalized itineraries, VIP coordination, and special occasions, you ensure each moment is executed with precision and heartfelt hospitality.
You will act as the primary contact for high-profile guests, VIP guests, and long-stay visitors, ensuring absolute discretion and exceptional service. Working closely with Front Office, Concierge, F&B, and Events, you will elevate every element of the guest journey.
Note: The role is based in Paros, Greece.
Key Responsibilities
- Welcome VIP and repeat guests, offering personalized and memorable experiences.
- Curate tailored itineraries based on guest preferences and resort offerings.
- Coordinate special celebrations, surprises, and luxury touches.
- Prepare daily guest reports, documenting guest preferences, requests, feedback, special occasions, and any service-related issues to ensure effective follow-up and a personalized guest experience.
- Maintain excellent professional relationships with local partners and suppliers, ensuring effective communication, smooth coordination, and high-quality service delivery to guests.
- Actively promote and up-sell hotel facilities, services, and special offers.
- Maintain continuous contact with guests throughout their stay.
- Handle service recovery with professionalism and follow-through.
- Work closely with Front Office, F&B, Housekeeping, Spa and other functions for seamless execution.
- Monitor guest reviews and ensure full closure of any service-related issues.
- Maintain detailed guest profiles and preferences in CRM systems.
Requirements
- Prior experience as a Guest Relations Agent or as a Host/Hostess in luxury hospitality required.
- Outstanding interpersonal and communication skills.
- Ability to maintain confidentiality and support VIP protocols.
- Actively requesting feedback from guests to improve service quality.
- Maintain up-to-date knowledge of local attractions, restaurants, events, activities, and services, while actively researching new experiences and recommendations to provide guests with accurate, relevant, and personalized information.
- Familiarity with MS Office and PMS systems. Knowledge of OPERA PMS (desirable)
- Highly organized and detail-oriented.
- Fluent in English; additional languages preferred.
- Warm, empathetic, and proactive personality.
Benefits
- Competitive salary in line with market standards and professional experience
- Company-provided accommodation and daily meals to support employee wellbeing