About the Role
Reporting to the Program Manager, the Employment Consultant provides career coaching, case management, and job search support to help individuals secure and maintain employment. The role also builds employer partnerships, identifies hiring opportunities, connects clients with employers, and supports long-term job retention and success.
Success in this role requires a combination of compassion, relationship-building, and results-driven accountability. If you are passionate about helping people find and maintain meaningful employment while achieving performance targets, we encourage you to apply.
Work Arrangement: This is a fully in-person position, based at an Agilec Hamilton office.
Position Type: Full-time, permanent position.
What you will do
- Conduct intake meetings and assess clients’ employment needs to create and maintain personalized employment plans aligned with their goals.
- Take accountability for achieving assigned performance targets through proactive client support, ongoing follow-up, and effective management of client job search activities.
- Facilitate workshops and provide one-on-one coaching on career decision-making, job search strategies, overcoming barriers, and employment readiness.
- Connect clients with community resources, training opportunities, and other supports to help overcome barriers to employment.
- Maintain accurate and timely case notes and documentation that reflect clients' progress toward their employment goals.
- Develop employer relationships and identify employment opportunities that align with clients’ skills, goals, and abilities.
- Coordinate employment opportunities, support workplace onboarding and accommodation needs, and work with employers to promote successful employment outcomes.
- Engage with community organizations, job fairs, and networking events to increase program awareness and referrals.
- Provide on-the-job coaching as required to help clients adapt to workplace expectations and maintain employment.
- Follow up with clients at 1, 3, 6, and 12 months after employment begins, and collect required documentation to confirm ongoing employment.
- Provide ongoing support to clients and employers, as required, to encourage long-term job retention and address workplace concerns.
- Other duties as assigned.
Note: Role responsibilities may vary and evolve based on business needs and contractual requirements.
What success looks like in the role
- Employment outcomes, job retention, and other program targets are consistently achieved while managing a high volume of clients.
- Strong employer relationships are developed and maintained, resulting in employment opportunities for clients.
- Case notes and documentation are accurate, complete, and maintained in a timely manner in compliance with program requirements.
- High-quality service is provided to clients and employers, contributing to positive satisfaction results.
What You Bring
Education & Experience
A bachelor’s degree or college diploma in career development, human resources, psychology, sales and marketing, or in a relevant field from a recognized Canadian institution, or an international equivalent, is an asset.
- Minimum two years of experience in the Human Services field or another related field (e.g., employment services, social services, HR, sales, customer service, community outreach) or relevant volunteer or lived experience.
- Experience with diverse, vulnerable, and underrepresented populations is an asset.
- Experience working within a high-performance, target-driven environment.
Knowledge and Skills
- Client-centred Coaching and Facilitation Skills
- Business Development and Relationship Building Skills
- Digital and Technology Literacy (Case Management Software, HRIS systems, Microsoft Office 365 suite, CRM platforms and Applicant Tracking Systems (ATS))
- Language: English, French (an asset), American Sign Language (an asset), Other languages (an asset)
- Emotional Intelligence and Conflict Resolution
- Cultural Competence & Inclusion
- Communication and Influencing Skills
- Problem-solving and decision-making
- Professional Conduct and Team Collaboration
- Adaptability and Continuous Improvement
- Time Management
Additional Requirements
- Ability to travel locally to employer sites, job fairs, community partner locations, and training sessions; access to a reliable vehicle is required.
- Flexibility to work occasional evenings, weekends, and hours outside of the regular work schedule to support events and business needs is required.
- Must provide a clear Enhanced Police Check (Criminal Record and Judicial Matters Check).
Recruitment & Application Information
- The purpose of this job posting is to fill a vacancy
- Applicant information submitted through SmartRecruiters may be processed using AI-assisted features that support candidate screening and selection activities.
We offer our team members attractive compensation, employee and group benefits, training and career development opportunities, and value-added perks*. *Eligibility to receive some benefits may vary according to employment status. Agilec welcomes and encourages applications from people with disabilities. We are committed to providing an accessible, barrier-free recruitment and selection process. When contacted about an employment opportunity, please advise us if you require any accommodation at any stage of the selection process.