Cellar Door Attendant - Oakridge
About the role
The primary focus of this role is delivering exceptional, wine-focused cellar door service. With a 4.7-star rating across our guest reviews, our team takes immense pride in offering warm, benchmark hospitality. We operate as a high-performing, engaged, and genuinely collaborative team where everyone contributes across floor service, preparation, pack-down, and guest storytelling.
Key Responsibilities:
- Detailed Tastings & Brand Ambassadorship: Hosting immersive, highly informed tasting experiences that articulate the full Oakridge journey. You will guide guests through our regional history, minimal-intervention philosophy, and site-focused viticulture, sharing how granular factors such as subregional climates, varied soil profiles, individual vineyard blocks, tree lines, and micro-sites directly shape each wine in the glass.
- Guest Experience: Greeting guests, managing reservations, and delivering attentive customer service consistent with our 4.7-star review standard.
- Sales & Club Conversion: Guiding retail wine sales and introducing guests to our wine club through authentic, education-led conversations.
- Team Collaboration & Cellar Door Operations: Working closely with colleagues across daily prep, tidying, cleaning, stock movements, replenishing displays, and cash/POS handling.
- Site Tours: Guiding engaging, informative tours across the property as required.
How Will You Be Rewarded?
- A highly supportive, friendly, and high-performing team environment
- Comprehensive on-the-job training, in-depth wine education, and ongoing professional development
- Competitive remuneration package
- Generous team discounts on Oakridge wines and cellar door products
- Working alongside a passionate, wine-focused team in a world-class Yarra Valley setting
Now let’s talk about you:
- Strong Team Commitment: A proven track record of working exceptionally well within a collaborative, fast-paced team where mutual support and shared responsibility are essential.
- Customer Service Excellence: Genuine warmth, polish, and enthusiasm for hosting guests, comfortable presenting and engaging small and large groups in a tasting environment.
- Wine Curiosity & Communication: A passion for wine and an appetite to learn and communicate intricate viticultural details, from broad regional identity to single-block and micro-site terroir (WSET Level 2 or equivalent experience is advantageous; on-site training is provided).
- Required Licences & Logistics: A current Victorian RSA, a valid driver's licence, and reliable personal transport
- Availability: Must have regular availability across weekends (Saturdays and Sundays) and public holidays, with a minimum commitment of 10 hours per week.
- Operational Skills: Experience in front-of-house customer service roles; computer literacy with POS systems (Impos experience advantageous); and physical capability to handle wine stock and lift cartons up to 15kg.
If you are an energetic communicator who loves wine, team culture, and detailed storytelling, we would love to hear from you!
The benefits are good too!
- An exclusive discount card for our ALH Hotels (pubs & accommodation), BWS, Dan Murphy’s and other Endeavour Group brands. Through our partnership with Woolworths, you'll also enjoy discounts at Woolies supermarkets and BIG W
- As a valued member of the team, your health and wellbeing is our top priority. You will have access to a range of free services to help you live well and support your physical, mental and financial wellbeing
- Endeavour Group is full of opportunities - use our dedicated learning and development options to grow an idea, yourself, and your career. This is just the start, so dream big
- Find out more about our range of benefits and discounts here
At Endeavour, we value being a workplace where everyone’s welcome - if you meet a number of the requirements (and not all), we encourage you to apply.
We are together creators
With a portfolio that includes Dan Murphy’s, BWS, ALH Hotels, Pinnacle Drinks and more, Endeavour Group is big on sociability. Together we create the moments that bring millions of people together. And together we have more fun, create more opportunities, and score a lot more goals. We’re serious about creating a safe, inclusive and fun place to rock up to where equal opportunity is key, and flexibility is part of how we roll. We’re all about creating a more sociable future - for our customers and each other.
You can learn more about working with us on LinkedIn or at endeavourgroupcareers.com.au.
#WeAreTogetherCreators #ComeAsYouAre #DreamBig #FeelTheEnergy #LeaveYourMark #EndeavourGroup #PinnacleDrinks #ParagonWines #Oakridge
Our Talent Team and Hiring Leaders kindly request no unsolicited resumes or approaches from Recruitment Agencies. Endeavour Group is not responsible for any fees related to unsolicited resumes.