Key Responsibilities
1. Guest Reception and Customer Service
Welcome guests and attend to enquiries professionally.
Provide accurate information about apartment facilities, services, rates, and booking options.
Ensure a smooth and pleasant check-in and check-out experience.
Attend to guest requests, complaints, and concerns promptly.
2. Sales and Reservations Management
Respond to booking enquiries through phone calls, emails, social media, and other communication channels.
Promote apartment services and convert enquiries into confirmed reservations.
Manage reservations, confirm bookings, and maintain accurate guest records.
Follow up with prospective guests to encourage bookings and secure sales.
Communicate room availability, rates, and booking policies to customers.
3. Marketing and Business Development
Identify opportunities to attract new customers and increase apartment occupancy.
Promote the apartment through available marketing and sales channels.
Encourage repeat bookings and referrals through effective customer relationship management.
Support promotional activities and sales initiatives to achieve booking targets.
4. Front Desk Administration and Documentation
Maintain accurate records of reservations, guest details, payments, and enquiries.
Prepare daily sales and booking reports for management.
Handle correspondence and ensure proper documentation of guest transactions.
Maintain an organised and professional front desk environment.
5. Payment and Operational Coordination
Receive and process guest payments in line with approved company procedures.
Issue payment confirmations and maintain accurate transaction records.
Coordinate with housekeeping and maintenance staff to ensure apartments are ready for guest arrivals.
Report operational issues and guest concerns to the appropriate management personnel.
6. Client Relationship Management
Build and maintain positive relationships with guests and prospective customers.
Provide timely responses and appropriate solutions to guest enquiries and complaints.
Educate guests on apartment policies, facilities, and available services.
Encourage positive reviews, referrals, and repeat patronage.
Qualifications and Experience
Minimum of an OND, HND, or Bachelor's Degree in Business Administration, Hospitality Management, Marketing, or a related field.
Previous experience in front desk operations, sales, customer service, or hospitality.
Experience in hotel, serviced apartment, or short-stay apartment operations is an advantage.
Basic knowledge of reservation systems, Microsoft Office, and online communication platforms.
Good understanding of sales and customer relationship management practices.
Required Skills and Competencies
Excellent communication and interpersonal skills.
Strong sales, negotiation, and customer service abilities.
Good organisational and administrative skills.
Ability to handle customer enquiries and complaints professionally.
Attention to detail and accuracy in record-keeping.
Basic computer literacy and proficiency in Microsoft Office applications.
Professional appearance, confidence, honesty, and a positive attitude.
Ability to work independently and as part of a team.
Flexibility to work shifts, weekends, and public holidays when required.
Only shortlisted candidates will be contacted.
Further assessments will be required.