The Cornell University College of Veterinary Medicine (CVM) seeks a Client Services Representative to join the team at the Cornell University Hospital for Animals (CUHA). To be successful in this position, the individual should genuinely care about people and animals, possess excellent communication skills, highly organized, strong public relations skills, initiative to problem-solve, active listening skills, confidence in handling customer interactions, relationship building skills, projecting a professional image, and good interpersonal skills. The job responsibilities include, but are not limited to: Greet clients and visitors promptly and courteously, gather and enter patient/client information, answer a multi-line phone system, notify clinical services of client’s arrival Review the current day schedule and update incomplete information Be knowledgeable and familiar with CUHA policies and procedures and be able to explain and provide clarification as needed Prepare and audit invoices, processing final payments, refunds, collecting & posting deposits for hospitalized patients, Process Pharmacy external mail out orders, verify home instructions have been emailed to referring veterinarians and always maintain a balanced cash drawer, paying close attention to cash control and potential loss exposure. Required Qualifications High School Diploma or Associate’s degree in relevant field of study and 2-4 years of relevant customer service experience required. Excellent customer service skills Ability to effectively communicate in written and verbal form Ability to maintain calm demeanor during emergency situations Ability to set and change priorities and solve problems in a fast-paced, high-pressure environment while maintaining a positive friendly attitude. Ability to work accurately with attention to detail and perform basic financial calculations involving money with accuracy. Ability to work efficiently in a busy hospital environment using sound judgment when handling emergency situations. Basic computer and technical skills including familiarly with Microsoft Office and the ability to learn the electronic medical record and other software programs. Preferred Qualifications Previous experience in a medical or veterinary office Knowledge of medical terminology, veterinary medicine, medical records, and billing systems. Experience in a high-volume call operation handling multiple phone lines. Exceptional Client Service Awards and/or other acknowledgement. Certifications in leadership development and/or client service areas. Important Details about the Position This is an onsite position located in Ithaca, NY. We are unable to provide Visa sponsorship, now or in the future, for this position. Relocation assistance will not be provided for this position. While the regular business hours are 4pm – 2:30am Friday – Monday the specific schedule may change to meet the needs of the business, requiring employees to work early mornings, evenings, weekends and University holidays and scheduled breaks. The Following Documents are Required to be Submitted with your Application Resume Cover Letter What We Offer: Great benefits! Cornell receives national recognition, as an award-winning workplace for our health, wellbeing, sustainability, and diversity initiatives. 3 weeks of paid vacation 13 additional holiday days with generous holiday pay if you work on those days An award-winning employer provided benefits program Comprehensive health care options Access to wellness programs Employee discounts with local and national retail brands Generous retirement contributions Impressive educational benefits include tuition-free Extramural Study and Employee Degree Program, Tuition Aid for external education, and Cornell Children's Tuition Assistance program Follow this link for more information: https://hr.cornell.edu/understand-your-benefits Employees are expected to meet all of the Cornell University Staff Skills for Success, which are essential for individual and organizational success. Questions? Gabriel Gonzalez – [email protected] University Job Title: Administrative Asst III Job Family: Administration Level: C Pay Rate Type: Hourly Pay Range: $24.30 - $26.15 Remote Option Availability: Onsite Company: Contract College Contact Name: Gabriel Gonzalez Contact Email: [email protected] Job Titles and Pay Ranges: Non-Union Positions Noted pay ranges reflect the potential pay opportunity for each job profile. The hiring rate of pay for the successful candidate will be determined considering the following criteria: Prior relevant work or industry experience Education level to the extent education is relevant to the position Unique applicable skills Academic Discipline To learn more about Cornell’s non-union staff job titles and pay ranges, see Career Navigator. Union Positions The hiring rate of pay for the successful candidate will be determined in accordance with the rates in the respective collective bargaining agreement. To learn more about Cornell’s union wages, see Union Pay Rates. Current Employees: If you currently work at Cornell University, please exit this website and log in to Workday using your Net ID and password. Select the Career icon on your Home dashboard to view jobs at Cornell. Online Submission Guidelines: Most positions at Cornell will require you to apply online and submit both a resume/CV and cover letter. You can upload documents either by “dragging and dropping” them into the dropbox or by using the “upload” icon on the application page. For more detailed instructions on how to apply to a job at Cornell, visit How We Hire on the HR website. Employment Assistance: For general questions about the position or the application process, please contact the Recruiter listed in the job posting or email [email protected]. If you require an accommodation for a disability in order to complete an employment application or to participate in the recruiting process, you are encouraged to contact Cornell Office of Civil Rights at voice (607) 255-2242, or email at [email protected]. Applicants that do not have internet access are encouraged to visit your local library, or local Department of Labor. You may also request an appointment to use a dedicated workstation in the Office of Talent Attraction and Recruitment, at the Ithaca campus, by emailing [email protected]. Notice to Applicants: Please read the required Notice to Applicants statement by clicking here. This notice contains important information about applying for a position at Cornell as well as some of your rights and responsibilities as an applicant. EEO Statement: Cornell welcomes students, faculty, and staff with diverse backgrounds from across the globe to pursue world-class education and career opportunities, to further the founding principle of “... any person ... any study.” No person shall be denied employment on the basis of any legally protected status or subjected to prohibited discrimination involving, but not limited to, such factors as race, ethnic or national origin, citizenship and immigration status, color, sex, pregnancy or pregnancy-related conditions, age, creed, religion, actual or perceived disability (including persons associated with such a person), arrest and/or conviction record, military or veteran status, sexual orientation, gender expression and/or identity, an individual’s genetic information, domestic violence victim status, familial status, marital status, or any other characteristic protected by applicable federal, state, or local law. Cornell University embraces diversity in its workforce and seeks job candidates who will contribute to a climate that supports students, faculty, and staff of all identities and backgrounds. We hire based on merit, and encourage people from historically underrepresented and/or marginalized identities to apply. Consistent with federal law, Cornell engages in affirmative action in employment for qualified protected veterans as defined in the Vietnam Era Veterans’ Readjustment Assistance Act (VEVRAA) and qualified individuals with disabilities under Section 503 of the Rehabilitation Act. We also recognize a lawful preference in employment practices for Native Americans living on or near Indian reservations in accordance with applicable law. 2026-11-05 Cornell University is an innovative Ivy League university and a great place to work. Our inclusive community of scholars, students and staff impart an uncommon sense of larger purpose and contribute creative ideas to further the university's mission of teaching, discovery and engagement. With our main campus located in Ithaca, NY, Cornell's far-flung global presence includes the medical college's campuses on the Upper East Side of Manhattan and Doha, Qatar, as well as the Cornell Tech campus located on Roosevelt Island in the heart of New York City. We offer a rich array of services, programs and benefits to help employees advance in their career and enhance the quality of personal life, including employee wellness, workshops, childcare and adoption assistance, parental leave and flexible work options.

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