Job Summary This role helps build and support secure, seamless Customer Identity & Access Management (CIAM) experiences across Manulife’s digital channels. You will develop customer-facing applications and services using React and Node.js, contributing to capabilities such as registration, authentication, multi-factor authentication (MFA), consent, profile management, and account recovery. Working within the CIAM team, you will turn customer and business needs into reliable software. You will apply modern identity standards and secure engineering practices while helping improve customer journeys and the operation of identity services. Position Responsibilities Develop, test, and maintain full-stack CIAM capabilities using React, Node.js, and related technologies. Build accessible, responsive customer experiences for registration, sign-in, MFA, consent, profile management, and account recovery. Develop and maintain APIs and backend services that support identity journeys and application integrations. Integrate digital applications with CIAM platforms using standards-based protocols such as OIDC/OAuth2, SAML, SCIM, and JWT. Implement authentication, authorization, token handling, session management, and logout flows following established security practices. Collaborate with product owners, designers, architects, and security teams to refine requirements and deliver maintainable solutions. Contribute to technical designs, API contracts, development standards, and reusable components. Apply secure coding practices and address vulnerabilities through code reviews, automated testing, and dependency updates. Build and maintain unit, integration, and end-to-end tests for applications, services, and identity journeys. Contribute to CI/CD pipelines and deployment configurations that support safe, repeatable releases. Help deploy and support cloud-based solutions, preferably on Azure. Use logs, metrics, traces, and alerts to troubleshoot issues and improve reliability. Participate in production support, incident response, root-cause analysis, and continuous improvement. Work with fraud and risk teams to support risk signals and adaptive authentication. Document technical designs, integration patterns, and operational procedures. Share knowledge and contribute to strong engineering practices across the team. Required Qualifications 3+ years of software engineering experience building or supporting production web applications. Hands-on experience with React and modern JavaScript or TypeScript. Experience building backend services or APIs with Node.js. Experience designing or integrating REST APIs and working with distributed systems. Understanding of identity and access management concepts, preferably including OIDC/OAuth2, SAML, and JWT. Familiarity with authentication, authorization, MFA, or other customer identity capabilities. Understanding of secure coding practices, code reviews, and automated testing. Experience with source control, build tools, testing frameworks, and CI/CD workflows. Experience deploying or supporting cloud-based applications; Azure experience is an asset. Strong troubleshooting, communication, and collaboration skills. Bachelor’s degree in Computer Science, Engineering, Information Systems, or equivalent practical experience. Preferred Qualifications Experience with enterprise CIAM platforms such as IBM Security Verify, RSA, or comparable identity providers. Familiarity with WebAuthn/FIDO2, passkeys, adaptive authentication, device intelligence, identity proofing, or bot mitigation. Exposure to Azure services such as App Services, Functions, API Management, Key Vault, Azure Monitor, or Application Insights. Familiarity with containers, infrastructure as code, or cloud-native application design. Experience building accessible, internationalized, and responsive customer experiences. Exposure to observability tools such as Azure Monitor, Application Insights, Datadog, or Splunk. Financial services, insurance, or other regulated-industry experience. Experience working in Agile teams and with delivery tools such as Azure DevOps, Jira, or GitHub. Relevant cloud, software engineering, identity, or security certifications. The role being advertised is an existing vacancy. About Manulife and John Hancock Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html. Manulife is an Equal Opportunity Employer At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected]. Referenced Salary Location Boston, Massachusetts Working Arrangement Hybrid Salary range is expected to be between $90,160.00 USD - $167,440.00 USD Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact [email protected] for the salary range for your location. Manulife/John Hancock offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension/401(k) savings plans and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in the U.S. includes up to 11 paid holidays, 3 personal days, 150 hours of vacation, and 40 hours of sick time (or more where required by law) each year, and we offer the full range of statutory leaves of absence. We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement. Know Your Rights I Family & Medical Leave I Employee Polygraph Protection I Right to Work I E-Verify Company: John Hancock Life Insurance Company (U.S.A.) We're Manulife. And we’re on a mission to make decisions easier and lives better. Better is what drives us. It’s what inspires us to find new ways to support customers and colleagues in living longer and healthier lives. It’s the reason we’re dedicated to investing in digital innovation and industry-leading AI, and accelerating a sustainable and economically inclusive future. Joining us means you’ll be empowered to learn and grow your career. We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. And as part of our global team, you’ll help shape the future you want to see – and discover that better can take you anywhere you want to go. We’re proud of our accomplishments and recognition. Recent awards include: 2026 Gallup Exceptional Workplace Award Winner Manulife Named one of Forbes World’s Best Employers 2025 Financial Times World’s Best Employers Asia-Pacific 2026 We’ve been recognized as one of Canada’s Top 100 Employers 2026 #1 Life Insurer for AI Maturity by Evident 2026 To receive our latest job opportunities directly to your inbox, create an account or sign in and navigate to the ‘Job Alerts’ section located in the top right corner of the page. From there, you can sign up to receive job alerts. Our ambition is to be the number one choice for customers. Learn more at https://www.manulife.com/.

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