The Opportunity: We are looking for a highly analytical and commercially minded Manager, Insights & Business Operations – Bancassurance to drive business performance through analytics, MIS, forecasting, sales compensation, governance, and process improvement. The role will transform business and sales data into actionable insights to support management decisions and improve key performance drivers including Productivity, conversion, persistency, and bank partner performance. Position Responsibilities: Monitor Bancassurance performance and key business KPIs. Deliver actionable insights, identify performance gaps, trends, opportunities, and root causes. Manage dashboards, and management reporting, ensuring accuracy and timeliness. Support annual business planning, target, forecasting, and performance projections. Track actual performance against targets and forecasts and highlight key risks and opportunities. Manage and support sales compensation, incentive calculations, validation, and performance analysis. Provide analytical support for bank partner reviews, sales performance, and management discussions. Maintain strong data quality, governance, and reporting controls. Drive automation, process improvement, and digitalization of reporting and operational processes. Partners with Sales, Finance, HR, IT, Product, Digital, Operations, Compliance, Regional Office, and bank partners. Required Qualifications: Bachelor’s degree in business, Finance, Economics, Accounting, Data Analytics, or related fields. Relevant experience in business analytics, MIS, performance management, planning, banking, insurance, or financial services. Strong analytical, problem-solving, and commercial thinking. Strong Excel skills; experience with Power BI or similar tools is preferred. Experience in forecasting, sales compensation, or incentive management is an advantage. Strong communication and stakeholder management skills. Able to translate complex data into clear business insights and management recommendations. Proactive, detail-oriented, and committed to continuous improvement and automation. Preferred Qualifications: Excellent communication and interpersonal skills Excellent analytical, problem solving and solutioning skills A capacity for constant learning from both success and failure Open to change and continuous improvement When you join our team: We’ll empower you to learn and grow the career you want. We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. As part of our global team, we’ll support you in shaping the future you want to see. About Manulife and John Hancock Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html. Manulife is an Equal Opportunity Employer At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected]. Working Arrangement In Office We're Manulife. And we’re on a mission to make decisions easier and lives better. Better is what drives us. It’s what inspires us to find new ways to support customers and colleagues in living longer and healthier lives. It’s the reason we’re dedicated to investing in digital innovation and industry-leading AI, and accelerating a sustainable and economically inclusive future. Joining us means you’ll be empowered to learn and grow your career. We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. And as part of our global team, you’ll help shape the future you want to see – and discover that better can take you anywhere you want to go. We’re proud of our accomplishments and recognition. Recent awards include: 2026 Gallup Exceptional Workplace Award Winner Manulife Named one of Forbes World’s Best Employers 2025 Financial Times World’s Best Employers Asia-Pacific 2026 We’ve been recognized as one of Canada’s Top 100 Employers 2026 #1 Life Insurer for AI Maturity by Evident 2026 To receive our latest job opportunities directly to your inbox, create an account or sign in and navigate to the ‘Job Alerts’ section located in the top right corner of the page. From there, you can sign up to receive job alerts. Our ambition is to be the number one choice for customers. Learn more at https://www.manulife.com/.

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