What you’ll be doing:
- Accurately schedule and roster employees, ensuring full coverage across sites at all times
- Respond quickly to absences, changes, and last-minute requests, keeping operations running smoothly
- Act as a first point of contact for workforce queries, providing support to employees and stakeholders
- Maintain accurate records within the WFM system, ensuring all data is up-to-date and reliable
- Support the management of on-call and escalation processes to resolve scheduling issues
- Help ensure all personnel are correctly trained and compliant with licensing requirements
- Monitor and improve rostering accuracy, helping reduce payroll queries and errors
- Proactively identify gaps in coverage and support solutions to address them
- Assist with temp and ad-hoc work allocation, ensuring client needs are met efficiently
- Support payroll processes by ensuring accurate data input and query resolution
- Communicate effectively with colleagues and stakeholders to ensure alignment across operations
- Contribute to a culture of continuous improvement, efficiency, and high standards
Please Note: This list is not extensive but gives a good overview of the duties of the role! We welcome applicants from different industries and innovators ready to make a big impact!
What you’ll bring:
- Good IT skills and experience working with systems or the ability to learn new ways of working at pace (WFM experience a plus)
- Excellent problem-solving and time management abilities
- A proactive and flexible approach
- The confidence to manage competing priorities
- Ability to utilise MS Packages, Outlook, etc.
- 5-year Checkable Employment history with no gaps or the ability to cover any gaps in employment.
- Right to Work in the UK.