- Abide by the Management System and ISO/IEC 17025:
- Handle daily order submissions;
- Prepare, type and issue client document such as Report, Quotation, Test Sample Notification, Hold Memo, Invoice etc;
- Report to client Service Manager for the submission due date;
- Monitor and Maintain TAT and report to Lab Operations manager;
- Handle all client communications through phone and email;
- Handle subcontract activities;
- Maintaining all Buyer communications and manuals;
- Assist in collecting customer feedbacks;
- Supporting in identifying risks on client service and take action to arrest the same;
- Assist in investigation of complaints and nonconformities and propose corrective action plan and implement related errors;
- Handle ad-hoc assignment as required.
Minimum bachelor degree in science or any Discipline
Bachelor degree in Science or Arts or commerce; Client Handling knowledge
Basic knowledge of Laboratory testing
- Good interpersonal and communication skills;
- Good problem-solving skill.
At least 3 year of working experience third party testing
Good command of written and spoken English and Bengali.
Self-initiated, independent and a good team player.