Why Ryan? Competitive Compensation and Benefits Business Connectivity Reimbursement (Phone/Internet) Gym Membership or Equipment Reimbursement LinkedIn Learning Subscription Flexible Work Environment Tuition Reimbursement After One Year of Service Accelerated Career Path Award-Winning Culture & Community Outreach Are you passionate about delivering exceptional customer experiences? Do you thrive in a fast-paced environment where communication, relationship-building, and problem-solving are at the heart of what you do? At Ryan, we’re looking for a proactive and customer-focused Customer Service Executive to join our dynamic Property Tax team in Media City, Salford. This is a fantastic opportunity to build your career within a specialist area of professional services, supporting clients with property tax matters while delivering outstanding service at every touchpoint. In this pivotal role, you’ll take ownership of client service cases, build strong relationships, and identify opportunities to add real value to our clients’ experience. This is more than a customer service role, it’s an opportunity to make a measurable impact while being part of a supportive, high-energy team culture in a prestigious office setting. Location: MediaCity, Salford (Office-based, 5 days per week with hybrid working available based on performance) Salary: £25,000 - £26,000 per annum = OTE £31,000 - £36,000 per annum Duties and responsibilities: Own the Client Experience Act as the primary point of contact for client service matters, ensuring swift resolution and clear, confident communication. Take full ownership of service cases from start to finish. Maintain accurate documentation and up-to-date client records. Collaborate closely with internal teams to deliver seamless, high-quality service. Drive Growth Through Relationships Understand client needs and proactively recommend solutions that enhance their experience. Identify upsell and cross-sell opportunities that genuinely add value. Conduct structured outreach to strengthen client relationships and uncover new opportunities. Manage Inbound Enquiries Respond promptly and professionally across multiple communication channels. Provide clear, accurate information and confidently escalate complex queries where required. Ensure every interaction reflects our commitment to excellence. Education and Experience: Previous experience within a telephone based customer services or sales role. Excellent communication and relationship-building skills. Strong organisational skills with the ability to manage multiple priorities. A proactive, solution-focused mindset. A collaborative team player who thrives in a dynamic, fast-paced environment. A genuine passion for delivering outstanding customer experiences. Why Join Ryan? Work from our prestigious MediaCity office, 5 days per week. Enjoy a comprehensive benefits package. Be part of a fun, vibrant, and supportive team culture. Play a key role in driving both client satisfaction and business growth. Build your career in an organisation that values collaboration, innovation, and professional development. If you’re ready to take ownership, build meaningful client relationships, and grow your career with a market-leading organisation, we’d love to hear from you. #LI-AI1 Ryan offers outstanding opportunities to work in a dynamic, rapidly expanding tax services firm serving the world’s most respected Global 5000 companies. Our innovative work environment, accelerated growth path for high performers, competitive benefits package, and outstanding earning potential provide the most rewarding career experience available in the industry. Ryan employees are given the freedom to do their best work in the way they work best. With a clear understanding of expectations and accountabilities, our employees are given ownership of their time and flexibility to meet the demands of their professional and personal lives. Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with Ryan LLC (i.e., H1-B visa, F-1 visa (OPT), TN visa or any other non-immigrant status). Job duties related to this role are to be conducted in a manner that adheres to privacy laws, as well as follows internal governance related to protecting confidential information and trade secrets, and to securing data and company records. Equal Employment Opportunity/Affirmative Action/Accommodation Ryan, LLC is an equal opportunity employer and is committed to compliance with all applicable laws prohibiting employment discrimination. It is our policy to take all employment actions and make all employment decisions without regard to race, color, religion, creed, gender, sex (including pregnancy), affectional or sexual orientation, gender identity or expression, national origin, ancestry, age, marital status, citizenship status, genetic predisposition or carrier status, disability, military status, status as a disabled or other protected veteran or any other protected status under applicable law. It is Ryan's policy to make reasonable accommodation for qualified individuals with disabilities. Please contact our People Group at 972.934.0022 or [email protected] if you are interested in applying and need assistance to submit your application, or if you are interested in a position and believe you may require a reasonable accommodation in order for you to perform its essential functions. Click here to view the entire EEO poster and supplement. *Notice to Canada Candidates – In accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Canadian Human Rights Act, Ryan ULC will provide accommodation, accessible formats and communication supports for the interview upon request. Ryan welcomes and encourages applications from people with disabilities*. Please access our Privacy Notice in relation to this at the following link for additional information on how we protect and handle personal information. To change or modify any personal information previously provided, please click here to access our Data Subject Access Request form.

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