We provide meaningful careers that connect people with purpose. We are united by a common purpose of providing the best and safest care; and by our shared values of Care, Truth, Participation, Compassion and Dignity. Netcare invites you to be part of our journey. Medicross Healthcare Group is a value driven organisation with a firm commitment to providing patients and their families with a holistic approach to primary healthcare of the highest quality and is underpinned by our professional service. The Receptionist has exceptional interpersonal communication skills and is the often the first point of contact to the visitors and patients of the Clinic. The Receptionist is responsible for the complete admissions process and handling of associated queries with various stakeholders. As a receptionist, you are required to be a Brand Ambassador by providing the best and safest person-centred quality customer service whilst living our values of CARE, TRUTH, PARTICIPTION, COMPASSION and DIGNITY. The incumbent will be required to provide quality customer services aligned to the overall business strategy, which is inclusive of administrative, switchboard, billing and pay point responsibilities. KEY WORK OUTPUT AND ACCOUNTABILITIES DISRUPTIVE INNOVATION Reception Oversight Responsible for the preparation of the reception area for each working day and have all front desk activities. Maintain a neat and tidy reception area that is welcoming to our client base. Maintain compliance to the uniform policy including the wearing of your name badge Deliver professional and friendly customer services at all times in alignment with the company values i.e. CARE, TRUTH, PARTICIPATION, COMPASSION and DIGNITY. Responsible and accountable for accurate document completion. Ensure accuracy (quality and integrity) of information whether existing or new, on the patient file and billing system. Attend to all customer complaints and if unable to resolve, refer it to the Reception Team Leader or Clinic Manager. Switchboard and Telephone Management Display professional telephone etiquette. Attend to telephonic calls and queries professionally and timeously. Accurately record messages in the appropriate message book and ensure that messages are delivered. Transfer applicable calls to the appropriate member of staff for further intervention as necessary. Ensure accurate bookings are scheduled with the patient’s preference of practitioner, date and time. Patient Engagement and Administration Manage patient arrival in a proficient and professional manner. Assist patient in completing the appropriate documentation to ensure compliance to admission process as per Standard Operating Procedure. Verify and confirm the file for accuracy and completeness and update if necessary. Ensure a smooth workflow between departments at all times. Capture and record patient medical and personal information on the system timeously, focusing on patient and visitor’s needs. Inform the patient of any outstanding balances or levies. Validate the patient details on the applicable switch application and inform the patient if verification was not successful. Direct all patients to the appropriate location, services and professional. Monitor patient waiting times and keep patient informed. Ensure that the patient is correctly billed after the visit. Scheduling appointments for patients with specialists as requested by practitioners. Manage requests for repeat scripts accurately and timeously. Maintain and manage stationery stock levels. Perform any reasonable task as instructed by immediate supervisor. Pay Point /Financial processing Responsible and accountable for all banking /cash up processes as per Standard Operating Procedure. Receipt of Cash/Credit card/Debit card and allocation to patient account. Collect all outstanding patient liable amounts. Be available until last patient leaves the clinic. Ensure real time switching occurs and action rejections immediately Accurate and immediate processing of MCR’s before the patient leaves. Ensure that both, practitioner and patient have signed MCR’s. Ensure correct ICD -10 codes are captured. Ensure correct stock items are selected when billing Sign the MCR as evidence of processing. Ensure that submission of account via applicable switch application Ensure after switching that all levies and patient liable amounts are collected from the patient. Ensure every patient receives their statement of account before leaving the practice. Risk Management Ensure compliance to Company Policies & Procedures. Adhere to the CSA (controlled self-assessment) audit standards. Maintain patient confidentiality at all times according to POPIA. Handling of emergencies Refer patients to nursing station immediately. Assist in transporting the patient to the nursing station if required. Ensure that the patient is handed over to a nurse or practitioner. Follow up on patient details once patient has been stabilised as per the Standard Operating Procedures. TRANSFORMATION OF OUR SOCIETY Self - Management and Development Assume responsibility for own personal and professional development. Identify self- development needs in terms of job requirements and career progression and bring these to the attention of the immediate manager. Formulate action steps to close the gap between the ideal and actual state of competence Pursue self - development in one or both of the following areas: Formal Studies, Informal / self – studies, & Share knowledge with relevant team members. Follow agreed upon (authorised) action steps until desired competence is achieved. Be punctual and behave appropriately to the business environment. Meet deadlines. Keep up to date with Netcare’s evolving policies and procedures. Build and maintain stakeholder / customer relationships Ongoing Customers satisfaction according to set standards. Be a model of excellent customer service, ensuring that all customers always experience an excellent and satisfactory interaction. Build and maintain productive working relationships with all key stakeholders, internal and external customers through on-going communication and feedback. The Dental assistant to participate in dental department meetings and other related forums as per request from Clinic manager or responsible person. Accurately capture and provide timeous information, including clinical information to customers and stakeholders as required in line with POPIA act. Report, record and assist with stakeholder/customer dental complaints according to task allocation or Clinic Manager request. Maintain patient safety, dignity, and confidentiality. Assist with patient flow in the dental department to minimise waiting periods Teamwork Participate in monthly team meetings to discuss operational requirements including performance and provide feedback. Be an active member of the dental team taking responsibility for the effective and smooth running of the dental area. Co- operate and collaborate with other clinics and departments to provide appropriate support services SKILLS PROFILE EDUCATION Required Matric or equivalent NQF level 4 qualification. Higher certificate – NQF level 5. WORK EXPERIENCE Required Previous receptionist experience (minimum 1 – 2 years) in hospital/clinic environment. KNOWLEDGE Required Intermediate computer skills (MS Word, Outlook, Excel). Knowledge of Medical Schemes. SAP ME+ PHYSICAL REQUIREMENTS In the event of any physical or psychological limitation that may impair the employee’s ability to perform the required job function, the employee must consult the employer for reasonable accommodation. NETCARE VALUES AND BEHAVIOURS Netcare Values At Netcare, our core value is care. We care about the dignity of our patients and all members of the Netcare family. We care about the participation of our people and our partners in everything we do. We care about truth in all our actions. We are passionate about quality care and professional excellence. At Netcare, our core value is care. We care about the dignity of our patients and all members of the Netcare family. We care about the participation of our people and our healthcare partners in everything that we do. We care about the truth in all our actions. We listen with empathy and respond with acts of compassion in all interactions with our patients and their families. The Netcare Way Netcare is committed to providing quality care. Our basic service standard holds us accountable for the below seven behaviours which you will be accountable to uphold: Respect - I always greet everyone to show my respect. Identity - I always wear my name badge to show my identity. Dignity - I always treat others with consideration and humility to uphold dignity Care - I always act in the best interest of Netcare and others to show I care Compassion - I always listen with empathy and respond with kind action to show my compassion Appreciation - I always say thank you to show my appreciation. Diversity- I always embrace diversity to strengthen inclusivity and belonging. Join the team committed to providing the best and safest health and care. We provide meaningful careers that connect people with purpose. We attract highly skilled, engaged, and performing employees who are passionate about providing quality health and care. By joining Netcare, you will feel a great sense of inclusion and belonging as part of a family that cares about your growth and wellbeing. You will work with the best-in-class technology with high standards of health and safety. We offer competitive remuneration and benefits that are benchmarked against the best market trends. You will enjoy a fulfilling career working in a high performance, values driven organisational culture that values diversity. The Netcare Group offers a wide spectrum of career opportunities within various disciplines including nursing, emergency medical services, pharmaceutical services, information technology, human resources, finance and administration, procurement, technical and maintenance and marketing. Our recruitment process typically follows the following steps: Should you be shortlisted for the position, you will be contacted by the relevant HR Department to arrange an interview. Our selection process may further include employee risk assessments which includes employment references, credit, criminal and qualification checks. Should your application be successful, our human resources department will provide you with a formal letter of appointment and will contact you with information to facilitate your onboarding process. Kindly note that only shortlisted candidates will be contacted. Applicants who have not been contacted within 30 days of the closing date of this advert, should consider their application as unsuccessful. Our story begins with our values and our behaviours. We are motivated by a belief in the sanctity of human life. We see it as a privilege to serve South Africans in their time of greatest need and vulnerability. To this end, we constantly explore new ways to blend compassion with cutting edge capabilities. But while much has been said about our world class facilities, our global benchmarks and clinical best practice, our greatest strength is our people. People who care for other people. Our Netcare people At Netcare, our people are the heartbeat of our organisation. We strive to grow with talented, compassionate people. Our people come from diverse backgrounds and cultures, and are united by a common purpose of providing the best and safest care; and by our shared values of Care, Truth, Participation, Compassion and Dignity. Our values and behaviours reflect our belief in human dignity, and guide how we treat each other.

Receptionist (Medicross).

more at Netcare.

CSSD Assistant

Clinical Nurse (R/N)-PB Qualified (12 Months) Maternity

Baa-Road Division

similar roles.

Senior Project Manager, Clinical Trials

Assistant Manager (FTC )

Customer Service Associate

Coding Manager, Coding PB

Fleet Supervisor - Van Nuys, CA

Company Operations and Administrative Assistant Intern (Remote)