Are you ready to shape a better tomorrow? AIA Digital+ is a Technology, Digital and Analytics innovation hub dedicated to powering AIA to be more efficient, connected and innovative as it fulfils its Purpose to help millions of people across Asia-Pacific live Healthier, Longer, Better Lives. If you are hungry and driven to play an active role in shaping a better tomorrow, we want to hear from you. Because the work we do at AIA Digital+ makes a difference in the lives of millions of people, every day. We will equip you with the critical skills, tools and technology, and endless opportunities to learn, contribute and thrive in a dynamic and exciting environment. If you want to shape a brighter future at AIA Digital+, please read on. About the Role Providing technical support for Group Application Data Platform. Support, maintain and monitor big data cloud-based technologies and applications including ETL tools, data repositories and databases as well as data pipeline components under Group Application Data Platform against SLAs as agreed with various business stakeholders. Manage the team of data platform support agents to ensure BAU support provided according to SLAs set with various business stakeholders. Key responsibilities Responsible for maintaining and optimizing big data cloud-based systems and applications. Able to work and implement advanced monitoring and metrics to provide operational rigor and oversight for all levels of business expectation. Analyze and troubleshooting issues related to big data cloud-based systems and applications under Group Application Data Platform. Develop and manage diagnostic and instrumental tools for troubleshooting and in-depth analysis Continuously refine and improve of Data Analytics platforms and systems May require standby and work during weekend to meet the critical business reporting timeline and/or data needs Support / Standardize Ensure that existing guidelines, standards and best practices are followed and applied to development projects Take ownership for issues to reach resolutions to prevent recurrences Troubleshoot and resolve production issues under tight deadlines Proactively identify the impact of potential process changes, integrate new initiatives with existing processes, and ensure that all processes are consistent and fit together. Ability to effectively present information and respond to questions from groups of managements, business users, expertise from other technical areas, and peers Able to work independently and strong problem-solving skill. Minimum Job Requirements: Education: Bachelor’s degree in IT or other relevant discipline. Experience: 5+ years IT work experience in database platform support role e.g. Platform Engineer, DBA and/or Data Platform Engineer. Tertiary qualification in ANY of the following: Degree in Information Technology or Computer Science or Maths/Statistical Technical skills: Azure Big Data Cloud Technologies experience is a mandatory requirement Solid understanding and some practical experience in: 2 years of experience in object-oriented programming languages, like Python, Java, and Scala. Advanced SQL skills and relational database management. Experience with Hadoop/MapReduce/Pig/Hive/EMR/Redshift for large data processing Experience in managing Data Analytics tools such as PowerBI and Alteryx. Cloud computing certifications/licenses – Azure certification could be an advantage. Soft Skills Excellent language and visual skills for producing well-structured technical documentation and operational procedures in English Able to communicate English. Knowledge on ITIL processes Strong customer focus with excellent client engagement, verbal and written communication skills. Ability to innovate under pressure, analyze complex problems and find solutions. Build a career with us as we help our customers and the community live healthier, longer, better lives. You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date. AIA Digital+ is central to AIA’s goal of being a customer centric and world-class digital insurer, delivering world class services for our customers, partners and employees wherever they are. We believe in finding new ways every day to shape a better tomorrow. To enhance our business, we turn this belief into action through innovation and progressive solutions that are efficient, scalable and agile. We are much more than just a technology company. At AIA Digital+, the work we do makes a real difference in the lives of millions of people, every day. We empower every one of our people to have a voice and drive innovation that creates value for our customers, partners and employees. Reimagine a brighter future at AIA Digital+. View our AIA Digital+ LinkedIn page AIA Digital+ is part of AIA Group Limited At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone. It's about finding new ways to not only better people's lives, but to better the communities and environments we live in. As the largest listed company on the Hong Kong Stock Exchange, we’ve been proudly making a difference for people and communities across Asia for over a century. And we build on this every day with our ambition to engage one billion people to live Healthier, Longer, Better Lives by 2030. If you work at AIA, you play an important part in this movement. Which is why we give you every opportunity to learn, grow and shape your career - your way. Inspiring and supporting you to thrive - not just at work, but in life. Believe in better with AIA. View our AIA LinkedIn page Bring your difference to AIA

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