About IRIS
IRIS Software Group is one of the UK's largest privately held software companies, trusted by 100,000+ businesses, schools and accountancy firms to keep their operations running. Our software pays 1 in 6 UK employees, supports over 12,000 schools, and is relied on by 91 of the top 100 UK accountancy firms.
We're a Great Place to Work® certified employer, recognised for our commitment to well-being, inclusion and development - and we're growing fast.
Part time - 3 days a week (2 in office)
Manchester, Peterborough or Wigan (Hybrid)
As a Customer Relations Executive, you’ll take ownership of customer queries, complaints and escalations, working with teams across IRIS to drive cases through to resolution.
You’ll be a key point of contact for customers, managing more complex situations, leading customer conversations and ensuring customers remain informed and supported throughout.
What You’ll Be Doing
Own customer queries, complaints and escalations through to resolution
Manage more complex customer cases and ensure agreed actions are delivered
Lead customer calls and provide clear, professional updates
Work with internal teams to resolve issues within agreed service levels
Build positive customer relationships and confidently manage challenging conversations
Identify recurring issues and contribute to service improvements
Manage multiple cases and priorities effectively
What We’re Looking For
Previous experience in customer service, customer relations, complaints or a similar customer-facing role
Confidence speaking with customers over the phone and handling more challenging conversations
Strong communication and relationship-building skills
Good organisation and ability to manage multiple priorities
A proactive, solutions-focused approach with the confidence to take ownership
Comfortable working collaboratively with different teams to get the best outcome for the customer
Why You’ll Love Working Here
Impact: Your work will influence millions globally.
Growth: Continuous learning and career development opportunities.
Belonging: A culture that celebrates diversity and empowers every individual.
Ready to Apply?
Click Apply - we’re excited to learn about your unique perspective and experience. If you need adjustments during the process, let us know. We’re committed to making this opportunity accessible to everyone.
What to expect from our hiring process
Our process is designed to be fair, transparent and straightforward. Stages vary depending on the role — more senior positions may involve additional steps, and some areas include role-specific assessments such as a technical test or case study — but typically you can expect:
Application review — we assess your experience and potential
Initial call — a short conversation to learn about you and share more about the role
Skills assessment — tailored to the position, e.g. case study, coding challenge or portfolio review
Final interview — meet the team and explore how you'll make an IMPACT at IRIS
We'll always walk you through the specific stages at the start of the process so you can prepare with confidence.
If you need any adjustments or accommodations during the process, let us know, we’re committed to making this experience accessible for everyone.