We are looking for a Junior First-Line Technical Support Engineer to strengthen our ambitious technical support team in Kaunas, Lithuania. You will work with the leading networking solutions in the world and master your skills.
Teltonika’s networking solutions business unit develops and manufactures industrial and enterprise connectivity equipment, primarily routers, switches, gateways, and modems. Our networking devices serve clients in the most complex areas of Industry 4.0, Smart City, and Green Energy.
In this role, you will:
- Answer calls from business clients to provide first-line support for technical questions related to Teltonika Networks products.
- Communicate with customers through a variety of channels, including phone, email, ticketing platforms, online meetings, forums, and other communication tools.
- Advise customers and sales representatives on how to integrate and use our products, resolve technical issues, and assist with basic troubleshooting.
- Escalate more complex cases to Networking and IoT Engineers, ensure clear and effective communication between the customer and internal teams.
What we expect of you:
- Excellent communication skills, ability to engage clients effectively with empathy, patience, and active listening.
- Good spoken and written English skills.
- Customer-centric approach, prioritizing customer satisfaction and striving to exceed expectations in every interaction.
- Commitment to ongoing learning and development, continuously enhancing skills and knowledge relevant to the role; willingness to quickly learn technical concepts related to networking equipment.
- Strong aptitude for problem-solving, leveraging analytical thinking and creativity to address challenges and optimize solutions.
- Proficiency working with computers and common office tools (e.g., Excel, Word, web-based systems).
- General understanding of how computer networks and internet devices operate (LAN, WAN, DNS, DHCP, NAT, VPN) would be considered an advantage.
- Passion for technology and innovation. Staying informed about industry trends and advancements, would be considered an advantage.
- Experience in customer service would be considered an advantage.
What we offer:
- Great opportunities to grow in a strong and rapidly expanding company.
- Interesting and ambitious projects of industrial networking devices.
- Dynamic, challenging work environment and cooperation-based internal culture.
- Care about your emotional and physical well-being by offering flexible work schedules and health insurance.
- Company-paid sports activities (basketball, football, volleyball) and other sports events.
- Celebrating achievements and having fun together in team building, summer festivals, and other important occasions.
- Opportunity for solid bonuses when participating in the recommendation program.
- We delight with birthday gifts and rewards on work anniversaries.
- Office snacks
Salary
We appreciate everyone's efforts and experiences, so we offer an attractive salary matching your skillset and field expertise. The salary for this position ranges from 11 Eur/h up to 14 Eur/h (~2830 Eur—2340 Eur) pre-tax, depending on your experience and expertise.
*In an employment agreement, we specify and define a fixed (tariff) hourly salary rate before taxes.
If you have questions, do not hesitate to contact our recruitment colleague Ieva Chrapačaitė, +370 66030194, email [email protected].