Position Summary
As the Client Success Manager (CSM), Intelligence & Security you will drive new business and client retention for Sibylline’s intelligence platform. Working with security, intelligence, and risk teams at organisations across the UK and Europe, you will build a pipeline of new clients, looks after a portfolio of existing accounts, and represents Sibylline at industry events.
This is a client-facing role suited to someone early in their sales career who wants to build expertise in the intelligence and security sector. You will speak regularly with heads of security, global security operations centres (GSOCs), intelligence analysts, and risk managers, so confident communication and a genuine interest in global affairs are essential.
Full support and guidance will be provided by our global team, including structured training on our platform and services, and ongoing professional development.
Responsibilities
- Business Development: Generate new leads through outreach, networking, and event follow-up, targeting security, intelligence, and risk functions within the UK and European market.
- Platform Sales: Run discovery conversations and product demonstrations, understand each prospect’s intelligence requirements, and show how Sibylline’s platform meets them. Prepare and price proposals with support from senior colleagues.
- Events: Attend and help staff industry events, conferences, and exhibitions across the UK and, at times, internationally to meet clients, generate leads, and raise Sibylline’s profile.
- Account Management: Act as the main point of contact for a portfolio of existing platform clients. Support onboarding, encourage adoption across client teams, and make sure clients get full value from their subscription.
- Renewals and Growth: Manage renewals so they are completed on time, and identify opportunities to expand accounts through additional users, services, or reporting.
- Contracting: Support the preparation and administration of client contracts and order forms, working with internal commercial colleagues.
- Client Feedback: Capture client feedback and feature requests and share them with the product team to inform platform improvement and development.
- CRM and Reporting: Keep accurate records of all client activity, pipeline, and forecasts in our CRM system.
- Other duties as assigned.
Knowledge, Skills, and Abilities
- Driven and curious self-starter who is keen to learn and able to work with increasing independence.
- Excellent written and verbal communication skills, with confidence presenting to and building rapport with clients.
- Organised, methodical, and detail oriented, with excellent time management and the ability to prioritise a varied workload.
- Discreet and able to handle sensitive client information with confidentiality.
- Strong interpersonal skills and the ability to build positive relationships quickly with both external and internal stakeholders.
- Comfortable learning and demonstrating software products.
- Genuine interest in geopolitics, security, and global affairs.
- Good working knowledge of Microsoft Office, including Excel, PowerPoint, Word and Dynamics.
- Bachelor’s degree in International Relations, Politics, Security Studies, Business, Marketing, or a related field; or equivalent professional experience.
- 1 to 3 years of experience in sales, business development, account management, or a client-facing role. Experience selling software or subscription (SaaS) products is an advantage.
- Exposure to the security, intelligence, risk, or defence sector is desirable but not essential.
- Able to travel within the UK and internationally as required.
- Right to work in the United Kingdom.
- A secondary language (such as Spanish or German) is desirable.
Interview Process
- Initial call with a member of our Talent Acquisition team
- A video interview with the Hiring Manager
- Panel interview with some of the team members and hiring managers at Sibylline
Research indicates that certain groups are less likely to apply for a position unless they meet every single requirement. If you feel you meet some of the requirements and can offer a unique perspective to this role, we strongly encourage you to apply—you might be the perfect fit we're looking for!
Sibylline is committed to the recruitment and selection of candidates without regard for sexual orientation, gender, ethnicity, age, political beliefs, culture and lifestyle. We are committed to fostering a business culture that reflects these values and promotes equal opportunity.