We have an opportunity for a Service Advisor to join our team at Volvo Cars Poole.
As a Service Advisor, you will be the key link between our customers and the workshop team, delivering an exceptional ownership experience that reflects the prestige and values of the Volvo brand. You will guide customers through every stage of their service and repair journey, ensuring the highest levels of customer satisfaction, communication and professionalism.
Your responsibilities will include:
Delivering a warm, professional and personalised welcome to every Volvo customer.
Managing the complete service and repair process from vehicle check-in through to handover.
Providing regular updates and building strong customer relationships throughout the ownership journey.
Presenting repair recommendations, Vehicle Health Checks and additional service requirements clearly and professionally.
Working closely with Workshop Controllers and Technicians to ensure efficient workflow and timely vehicle completion.
Preparing accurate estimates, invoices and service documentation with exceptional attention to detail.
Promoting Volvo Service Plans, accessories and aftersales products where appropriate.
Consistently achieving high levels of customer satisfaction and supporting departmental performance targets.
What you will need to be a Service Advisor at Volvo Cars Poole.
Previous Service Advisor experience within a franchised dealership
Outstanding customer service and communication skills
Strong organisation and attention to detail
Commercial awareness and ability to identify aftersales opportunities
Full UK Driving Licence
Premium/luxury automotive experience desirable
Hours of work will be Monday - Friday 8.00am - 5.30pm
What you will get in return:
A competitive salary of £32,000 OTE £40,000
As well as your salary, you’ll enjoy a range of great benefits designed to support your wellbeing, career and lifestyle:
30 Days’ Holiday (including bank holidays)
Career Development & Training - Industry-leading brand training and ongoing support through our in-house learning management system.
Pension - Contributory pension through Aviva.
Life Assurance - Providing peace of mind for your loved ones.
Cycle to Work Scheme - Save money while supporting a healthier commute.
Refer a Friend Scheme Earn up to £2,000 on introducing successful employees.
Social Events - opportunity to get together with your colleagues, recent events have been go-karting, Charity quiz nights, Goodwood, Private cinema trips
Please note: some benefits are subject to eligibility criteria and successful completion of your probation period.
Why Join Van Mossel?
We are proud to be part of Van Mossel Automotive Group; an award winning, people orientated, family-owned business that has gained global recognition over a 78-year tenure in the automotive industry.
Van Mossel now operates in over 7 countries and have been named as one of the leading automotive companies in Europe.
At Van Mossel, we believe it’s our people who set us apart and drive our company forward as we continue to grow.
If this looks like the right role for you, we want to hear from you!
We are an equal opportunities employer and welcome applications from people of all backgrounds. We are committed to creating an inclusive workplace where everyone is treated fairly and with respect.