Job Description The Analyst I, GBS - Knowledge Management will support the development, governance, maintenance, and continuous improvement of knowledge across Global Business Services. The role will partner with process owners, SMEs, operations teams, and functional stakeholders to capture business-critical knowledge and convert it into clear, standardized, accessible, and reusable knowledge assets. The Analyst will support SOP governance, knowledge repositories, process documentation, training and knowledge-transfer materials, while helping strengthen knowledge adoption and reduce dependency on individual or tribal knowledge. Key Responsibilities Knowledge Capture & Documentation Partner with SMEs, process owners, and GBS teams to capture operational and process knowledge. Create, update, and maintain SOPs, work instructions, process guides, FAQs, checklists, knowledge articles, and training materials. Convert complex process information into structured and easy-to-understand documentation. Support process mapping and documentation of critical operational workflows. Knowledge Repository Management Maintain organized knowledge repositories using platforms such as Microsoft SharePoint and Microsoft Teams. Ensure knowledge assets are appropriately categorized, version-controlled, searchable, and accessible to relevant users. Perform periodic content reviews to identify outdated, duplicate, or obsolete documentation. Support repository structure, metadata, naming conventions, and document lifecycle management. Knowledge Governance Support the implementation of Knowledge Management standards and governance across GBS. Track document ownership, review cycles, approvals, version history, and expiry dates. Coordinate periodic SOP and knowledge-asset reviews with process owners and SMEs. Maintain an audit-ready trail of approvals and document changes. Knowledge Transfer & Capability Building Support structured knowledge-transfer activities during onboarding, transitions, process changes, and new service migrations. Develop training decks, quick-reference guides, FAQs, and onboarding materials. Coordinate KT sessions with process SMEs and track completion and knowledge readiness. Help identify recurring knowledge gaps and recommend appropriate training or documentation interventions. Continuous Improvement & Analytics Monitor knowledge-management metrics such as SOP compliance, review-cycle completion, repository usage, content freshness, training completion, and knowledge gaps. Identify opportunities to simplify documentation, improve findability, and standardize knowledge-management practices. Support automation, digitalization, and AI-enabled knowledge-management initiatives where applicable. Prepare regular dashboards and status reports highlighting risks, gaps, overdue reviews, and improvement opportunities. The emphasis on SharePoint, Teams, process mapping, SOP governance and repository management aligns with existing Kraft Heinz Knowledge Management positioning. Expected Outcomes Business-critical GBS knowledge is documented, current, and easily accessible. SOPs and knowledge articles follow established templates and governance standards. Knowledge repositories remain structured, searchable, and current. Document reviews and approvals are completed within agreed timelines. Knowledge-transfer activities are appropriately documented and tracked. Repetitive knowledge gaps and documentation issues are identified and resolved. GBS teams have reliable knowledge resources to support onboarding and day-to-day operations. Skills, Qualifications & Experience Education Bachelor's degree in Business Administration, Human Resources, Operations, Communications, Information Management, or a related discipline. Location(s) Ahmedabad - Venus Stratum GCC Kraft Heinz is an Equal Opportunity Employer – Underrepresented Ethnic Minority Groups/Women/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity and other protected classes. ABOUT US Kraft Heinz is a global food company with a delicious heritage. With iconic and emerging food and beverage brands around the world, we deliver the best taste, fun and quality to every meal table we touch. We’re on a mission to disrupt not only our own business, but the global food industry. A consumer obsession and unexpected partnerships fuel our progress as we drive innovation across every part of our company. Around the world, our people are connected by a culture of ownership, agility and endless curiosity. We also believe in being good humans, who are working to improve our company, communities, and planet. We’re proud of where we’ve been – and even more thrilled about where we’re headed – as we nourish the world and lead the future of food. WHY US We grow our people to grow our business. We champion great people who bring ambition, curiosity, and high performance to the table as the guardians of our beloved and nostalgic brands. Good isn't good enough. We choose greatness every day by challenging the ordinary and making bold decisions. All while celebrating our wins - and our failures – as we work together to lead the future of food. Challenging the status quo takes talent. We invest in your purpose and potential by developing skills and nurturing strengths that leave a legacy on our business and a lasting impact on your career. Because great people make great companies, and we’re growing something great here at Kraft Heinz. INCLUSION MATTERS TO US Everyone is welcome at our table. In fact, we thrive on learning and growing from our diverse backgrounds and perspectives. Doesn’t matter who you are, where you’re from, or who makes your heart sing. We want you to show up as your authentic self, excited to work with amazing colleagues to solve complex challenges and innovate in an ever-changing industry. We’re committed to: Hiring and growing talent from diverse backgrounds and perspectives. Growing our Business Resource Groups — vibrant, celebrated communities that enhance our business through thought leadership employee engagement and professional development opportunities. Providing our managers and leaders high quality learning experiences to explore how to foster inclusion and belonging.

Analyst I, GBS - Knowledge Management.

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