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Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Role Description The Process Design Consultant I is a member of the Portfolio & Program Management (PPM) team within Global Operations Process Ownership & Operational Excellence. The role enables Process Owners, Process Delegates and key support partners to manage and improve the Single Process Inventory (SPI) by combining portfolio/program management, process design and data analysis. Key Responsibilities Analyze SPI, Process Owner Portal (POP), program and Voice of the Customer data to identify trends, risks, process-design issues, waste and improvement opportunities; translate findings into clear insights and recommendations. Frame business questions, identify appropriate data sources, assess data quality, and select and apply fit-for-purpose analytical and visualization tools. Respond effectively to urgent and rapidly changing requests, producing accurate, concise and executive-ready analysis, presentations, scorecards, dashboards and recommendations—often within short timelines. Define and track success measures, benefits, milestones, risks, dependencies and outcomes. Coordinate and provide governance for SPI changes and deliverables, including scope, process granularity, process splits, regional breakouts and multi-team processes, in partnership with Process Engineers. Support deployment of process maturity assessments, process and control deep dives, Walk the Process, client journeys and targeted process redesign and improvement efforts. Administer and improve PPM portfolio routines, including work intake, prioritization, status reporting, and action and decision tracking. Design and deliver Process Management education, onboarding and enablement for Process Owners, Delegates, Advisors and support partners. Maintain accurate documentation and POP/SPI data; promote consistent standards, controls and data lifecycle practices across FLUs. Facilitate cross-functional working sessions and communicate recommendations, decisions, progress and risks to stakeholders, including senior leaders. Use feedback, lessons learned and emerging capabilities, including responsible use of AI where appropriate, to simplify and improve team processes Required Skills: What We Are Looking For We are seeking a proactive, data-literate and detail-oriented professional who can turn complex information into practical recommendations while managing multiple portfolio and program priorities. Required Experience & Attributes 5+ years of relevant experience in process design or management, portfolio/program/project management, business or data analysis, operational excellence, or a related field. Demonstrated data literacy: able to define the question, locate and evaluate relevant data, identify data-quality limitations, analyze information, and communicate evidence-based conclusions. Experience analyzing operational or process data, identifying trends and root causes, and translating findings into actionable process or program improvements. Ability to select and apply appropriate analytical tools for the task; advanced proficiency in Excel and strong skills in PowerPoint and Word. Experience developing metrics, scorecards, dashboards or executive reporting and explaining insights to technical and non-technical audiences. Highly organized, with strong attention to detail and the ability to manage multiple priorities, dependencies, risks and deadlines without compromising quality. Strong written, verbal and visual communication skills, including the ability to create and present clear, concise, executive-ready analysis and presentations to cross-functional partners and senior leaders. Demonstrated composure, sound judgment and flexibility in a high-pressure, fast-paced and continually evolving environment; comfortable handling rush requests, shifting priorities and ambiguity while maintaining accurate documentation. Sound judgment when handling sensitive information and a strong commitment to data quality and control standards. Desired Skills: Skills That Will Help Working knowledge of Single Process Inventory (SPI), Process Owner Portal (POP), Cognos reports or comparable process-governance platforms. Completion of The Business of Data 100 and 200 learning pathway, or equivalent proficiency in data literacy and applied analysis; willingness to complete the pathway after joining if needed. Experience with data preparation and visualization tools such as Alteryx, Tableau or Power BI, and the ability to choose the appropriate tool for the analysis. Process Management, Lean or Six Sigma Green Belt certification, or equivalent practical process-improvement experience. Experience with process maturity assessments, process/control deep dives, process mapping, Walk the Process, client journeys or end-to-end process redesign. Global Operations or comparable financial-services operations experience, including familiarity with risk and control practices, data lifecycle management or change-management standards. Project management experience or certification, with practical knowledge of planning, prioritization, governance, dependency management and delivery tracking. Demonstrated experience using different Microsoft Copilot experiences or comparable generative-AI tools to support work and data analysis—for example, framing questions, summarizing information, exploring or validating data, developing insights, drafting executive presentations, or improving productivity—while applying appropriate human review, data-handling and risk controls. Skills: Data Analysis Process Mapping Project Management Reporting Continuous Improvement Critical Thinking Data Visualization Process Design Strategic Thinking Business Process Analysis Process Effectiveness Process Performance Measurement Process Simplification Shift: 1st shift (United States of America) Hours Per Week: 40 Bank of America is committed to help employees through the transition period when they’re displaced as a result of a workforce reduction, realignment or similar measure. Please review the resume writing and interviewing tips provided below to help prepare you for your next career opportunity. Getting started Regardless of the position you are interested in, the starting points to building your resume are the same: 1. Determine the job or types of jobs you want to do and research their responsibilities and qualifications. 2. Think about why you can do the job and make a list of your skills that are relative to the job. 3. Identify experiences or accomplishments that show your proficiency in the skills required for the job. 4. Summarize your abilities, accomplishments and skills into a brief, concise document. Considerations when writing a resume • Do be brief. Resumes should be 1-2 pages in length. • Do be upbeat and active in your wording. • Do emphasize what you have done clearly and concretely. • Do be neat and well organized. • Do have others proofread and critique your resume. Spell check. Make it error free. • Do use high quality, white or light colored 8½ x 11 paper. Use a laser printer if possible. • Don't be dishonest, always tell the truth about yourself in the most flattering light. • Don't include salary history or requirements. • Don't include references. • Don't include accomplishments that do not support your professional goals. • Don't include anything that isn't relevant. (For example, don't mention your fondness for swimming unless you want to work on the water.) • Don't use italics, underlining, shadows or other fancy treatments. Seven steps to a successful interview 1. Anticipate –Put yourself in the interviewer's position. What do you believe the interviewer is most interested in? Why do you think you have been invited to interview? 2. Research –What are the primary functions of the line of business? What are the success factors for the job? Is there a job description available? 3. Assess –Think about your skills, abilities, knowledge, interests, traits, values and accomplishments. Match them to what you know about the job. Consider which ones you should highlight. 4. Prepare Answers –Think about what the interviewer may ask, determine what the best answer is and write it down. 5. Prepare Questions – Interviewing is a two-way street. By asking thoughtful questions, you communicate your interest and learn a lot about the job. Choose two or three questions to ask your interviewer. Avoid asking a lot of questions about vacation time or breaks. 6. Practice – It may seem awkward, but it is the best way to come across well in an interview. Practice your own "great responses" with others or in front of a mirror until you appear relaxed and at ease. 7. Follow-up – Send a brief follow-up letter to the interviewer. Keep in mind that the many job searchers will not send a follow-up letter. Sending one can become a competitive advantage. Pay Transparency - https://careers.bankofamerica.com/en-us/pay-transparency Privacy Statement - https://careers.bankofamerica.com/en-us/privacy-notice Details Details Details 
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Ghr
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Process Design Consultant I.
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