Company: Marsh McLennan Agency Description: Senior Client Service Manager Our not-so-secret sauce. Award-winning, inclusive, Top Workplace culture doesn’t happen overnight. It’s a result of hard work by extraordinary people. The industry’s brightest talent drive our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can make your mark as a Client Service Senior Manager at Marsh Agency. Marsh Agency helps people and organizations manage risk and prepare for the future through insurance, benefits, retirement, and wealth management strategies. We believe in hands-on proactive service, data-driven insights, and understanding how global events can impact local decisions. As a trusted partner, we show our clients what’s possible and guide them during every step of their journey. A day in the life. As our Client Service Senior Manager on the Personal Lines team, you’ll be responsible for a personal lines account management team to deliver high-quality client service, support business growth, and achieve retention objectives. This role oversees team performance, staffing, and workload distribution while fostering talent development through training and mentoring. The position also serves as a key relationship manager for clients, prospects, producers, and internal stakeholders, addressing complex client needs and supporting sales and retention strategies in alignment with compliance and professional standards. Our future colleague. We’d love to meet you if your professional track record includes these skills: Lead, train, mentor, and oversee performance for an account management team. Coordinate team workload and staffing to ensure appropriate coverage and effective support for client needs. Partner with account management colleagues to support client retention efforts and generate new personal lines business. Contribute to the execution of growth and retention strategies and support achievement of sales goals. Build and maintain strong relationships with clients, prospects, producers, and internal client service teams. Serve as a primary point of contact for clients, responding to complex questions and resolving escalated service issues. Deliver best-in-class client service to enhance the overall client experience and strengthen client loyalty. Maintain a strong understanding of changing market conditions, industry trends, and client needs. Ensure compliance with all applicable regulatory, professional, and transparency standards in all client and business interactions. These additional qualifications are a plus, but not required to apply: At least 3 years of management experience recommended Property & Casualty License Personal Lines Insurance experience We know there are excellent candidates who might not check all of these boxes. Don’t be shy. If you’re close, we’d be very interested in meeting you. Valuable benefits. We value and respect the impact our colleagues make every day both inside and outside of work. Our culture promotes colleague well-being through robust benefits programs and resources, professional and personal development opportunities, and fulfillment through meaningful work. Some benefits included in this role are: Generous time off, including personal and volunteering Tuition reimbursement and professional development opportunities Hybrid work Charitable contribution match programs Stock purchase opportunities To learn more about a career at MMA, check us out our website or flip through recruiting brochure. Follow us on social media to meet our colleagues and see what makes us tick: · Instagram · Facebook · X · LinkedIn Who you are is who we are. We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. We are always seeking those with ethics, talent, and ambition who are interested in joining our client-focused teams. Marsh is committed to providing an inclusive work environment. We aim to attract and retain the best, most qualified people and value colleagues of all backgrounds, without regard to age background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, veteran status (including protected veterans), or any other characteristic protected by applicable law. Marsh McLennan and its affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers. If you require an accommodation during the application or interview process, please let us know by contacting [email protected]. #MarshAgencyPCS #LI-Hybrid Click here to return to the Marsh Careers Site Marsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $24 billion and more than 90,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit corporate.marsh.com, or follow us on LinkedIn and X.

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