The University of Southern California (USC), founded in 1880, is located in the heart of downtown L.A. and is the largest private employer in the City of Los Angeles. As an employee of USC, you will be a part of a world-class research university and a member of the “Trojan Family,” which is comprised of the faculty, students and staff that make the university a great place to work. The USC Dana and David Dornsife College of Letters, Arts and Sciences is seeking a Student Services Advisor II in Master’s Student Services. The largest and oldest of the USC schools, USC Dornsife functions as the academic core of the university, offering courses and advancing knowledge across the humanities, social sciences and natural sciences. The Master’s Student Services team (MSS) provides admissions and advising support to prospective and current students across all Dornsife master’s and graduate certificate programs. MSS team members cross-train and work collaboratively to ensure a consistent and seamless experience from application through graduation. The team’s mission is to foster student success by offering responsive, well-coordinated guidance and support and helping master’s students navigate their academic journeys and achieve their goals. Job responsibilities: The Student Services Advisor II in Master’s Student Services will provide support and guidance to master’s and graduate certificate students, which may include, but will not be limited to, the following: Provides academic counseling for graduate students. Advises on matters of curriculum, course and degree requirements, and graduation counseling and clearance. Monitors student academic progress. Maintains academic unit student records and coordinates registration activities, grading, degree progress, enrollment and degree verification, and transcripts with the USC Office of Academic Records and Registrar. Plans and coordinates student events including commencement, orientation, receptions, and award ceremonies Evaluates student problems, academic, administrative or personal, and refers student to appropriate student services office for additional counseling Serves as advisor to student groups and organizations Maintains currency on policies, procedures and regulations pertaining to admissions, financial aid, registration, transfer credit evaluation, course and degree requirements, graduation requirements, petitions and other student services. Assists in resolving non-routine problems and provides policy or procedural interpretations for matters which are not clearly defined. Provides leadership and guidance to other student services advisors who perform similar work. Performs other related duties as assigned or requested. The university reserves the right to add or change duties at any time. List of preferred qualifications: Experience in higher education, specifically working with student support services and programming Strong communication and interpersonal skills Knowledge of student development theories and academic policies Experience with data analysis and assessment to inform student support initiatives Salary range: The hourly rate range for this position is $34.35 - $39.03 per hour. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer alignment, federal, state and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations. Required Documents and Additional Information: Resume and cover letter required (may be uploaded as one file). Please do not submit your application without these documents. Fixed-term position. USC has excellent benefits, including health benefits for staff and their family with access to the renowned university medical network; eligibility for retirement plans with employer contributions after six months of employment; tuition benefits for staff and their family; free Professional Development classes; central Los Angeles location with easy access to commuter trains, buses and free tram pick up services; discounts to sporting and other campus events. Minimum Education: Bachelor's degree Additional Education Requirements Combined experience/education as substitute for minimum education Minimum Experience: 3 years Minimum Skills: Directly related experience in student services and programming with ability to lead Preferred Education: Master's degree Doctorate USC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law or USC policy. USC observes affirmative action obligations consistent with state and federal law. USC will consider for employment all qualified applicants with criminal records in a manner consistent with applicable laws and regulations, including the Los Angeles County Fair Chance Ordinance for employers and the Fair Chance Initiative for Hiring Ordinance, and with due consideration for patient and student safety. Please refer to the Background Screening Policy Appendix D for specific employment screen implications for the position for which you are applying. We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact USC Human Resources by phone at (213) 821-8100, or by email at [email protected]. Inquiries will be treated as confidential to the extent permitted by law. Notice of Non-discrimination Employment Equity Read USC’s Clery Act Annual Security Report USC is a smoke-free environment Digital Accessibility If you are a current USC employee, please apply to this USC job posting in Workday by copying and pasting this link into your browser: https://wd5.myworkday.com/usc/d/inst/1$9925/9925$156497.htmld USC is a leading private research university located in the heart of downtown Los Angeles – a global center for arts, technology and international business. As the largest private employer in the city – responsible for more than $5 billion annually in economic activity in the region – we offer the opportunity to work in a dynamic and diverse environment, in careers that span a broad spectrum of talents and skills. As a USC employee, you will enjoy excellent benefits and perks, and you will be a member of the Trojan Family - the faculty, staff, students and alumni who make USC a great place to work. Application help If you need assistance during the application process, see our application help. (If you already work for USC, see Your USC career.) At any point you may also contact our HR Service Center for help at (213) 821-8100 or [email protected]. Don't see the dream job you are looking for? Drop off your contact information and resume and we will reach out to you if we find the perfect fit!

Student Services Advisor II.

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