MAIN SCOPE OF THE JOB
Responsible for all hotel housekeeping functions. Assists the Housekeeping Supervisor and/or the Senior Housekeeping Supervisor in completing departmental tasks.
MAIN DUTIES AND RESPONSIBILITIES
- Get assignment sheet from the Housekeeping office.
- Take note of all guest requests and instructions provided by the Housekeeping Supervisor.
- Attend communication meetings of the assigned section.
- Ensure proper stock of guest amenities, cleaning supplies, mini bar items, and clean linen are arranged well on the trolley before starting work.
- Check and make note of all rooms with “Make Up” signs.
- Check and make note of all rooms with “Do Not Disturb” signs before the end of the shift and respect the DND sign.
- Personally supervise the end-of-day closing of the service area and ensure all equipment is in proper condition and nothing hazardous is left around.
- At the end of the shift or the day, communicate all information needed by the next shift or supervisor for smooth operations.
- Report to the Housekeeping Supervisor if guest valuables are exposed.
- Follow Key Issue No. 1: Attend to guests, acknowledge them immediately, establish eye contact, greet them in a friendly manner, and leave everything when recognizing a guest. Provide all guests with professional service.
- Follow hospitality protocols when entering or leaving guest rooms.
- Clean the bathroom, walls, and bathtub thoroughly after usage; look for hair; replace fresh towels and amenities; and report any maintenance concerns to Housekeeping.
- Remove rotten flowers, wash the flower vase, and place fresh flowers.
- Make up the bed, clean the bedroom, and refill stationeries, matches, and mini bar items. Look for any spot or hair on the bed linen and remove it.
- Minimum 1–2 years of experience in Housekeeping or a similar role in a hotel or hospitality environment.
- Basic knowledge of cleaning procedures, guestroom standards, and hygiene practices.
- Ability to understand and follow instructions, SOPs, and safety guidelines.
- Physically fit to handle cleaning tasks, lifting, bending, and long periods of standing or walking.
- Strong attention to detail and a high level of cleanliness.
- Good communication skills and a professional, guest-focused attitude.
- Ability to work independently and as part of a team.
- Willing to work flexible schedules, including weekends, holidays, and shifts.
- Knowledge of housekeeping tools, equipment, and chemical handling is an advantage.
- Previous experience in a 4-star or 5-star hotel is preferred.