Customer relations
- Develops high quality relationships with guests, from the moment they arrive and throughout their stay, in order to foster loyalty.
- Enquires whether guests are satisfied throughout their experience
- Takes into account and anticipates guest needs
- Conveys the hotel image
Professional techniques / Production
- Determines the best organisation (production, distribution, storage etc) according to existing infrastructure and equipment
- Supervises stock rotations for soft and alcoholic drinks and catering supplies, and identifies any needs
- Supervises and checks the bar, restaurant, menu, presentation
- Is responsible for applying the reference standards and audit procedures as defined by the hotel and brand
- Coordinates with the departments close to the F&B department (front office, reservation etc)
- Guarantees that equipment is kept clean and well maintained, in line with hygiene regulations
- Ensures equipment remains in good condition and signals any needs for technical intervention
- Ensures compliance with legislation governing the sale of beverages
Team management/ Talent & Culture
- Contribute to guests satisfaction by providing high quality services with a warm and friendly and approach.
- Develops employees' motivation and team spirit by creating a good working atmosphere
- Integrates and trains employees, providing support for skills development
- Ensures that employees are well presented (uniforms, personal hygiene etc)
- Helps employees improve their skills and provides support.
Commercial / Sales
- Is familiar with all the hotel's services and promotes them to encourage guest loyalty
- Respects requests from the Sales Department and fulfils the customer promise
- Increases sales through his/her innovative and creative approach and reliable advice
- Promotes the special offers and full range of products
Management and administration
- Manages the products available for guests
- Keeps the loss and breakage of equipment to a minimum and keeps the superior informed
- Keeps an inventory of equipment and tracks items coming in and out in coordination with the Assistant General Manager.
Hygiene / Personal safety / Environment
- Ensures that the workplace remains clean and tidy
- Knows and ensures application of the hotel's security regulations (in case of fire etc)
- Ensures the safety of people and property in the hotel
- Respects the hotel's commitments to the "Environmental Charter" (saving energy, recycling, sorting waste etc).
- A minimum of 3 years previous experience in a supervisory role.
- Previous customer service experience.
- Ability to work under pressure.
- Salary expectations: £14.45 per hour plus a variable monthly service charge
- Behaves and acts in an exemplary fashion, embodying the brand mindset
- Supervise the team of Food and Beverage Department, helping them improve their skills and providing support for career development
- Improves sales, the quality of service and promotion of services in compliance with hygiene and security standards
- Conveys the hotel's image through his/her attitude, professionalism and involvement in the field
- Ensures that all products served to guests conform to standard and are of good quality
- Develops revenue and profit margins
- Helps the hotel meet its targets
- Provides information for guests within his/her field of competence or directs them to the right person
- Remains polite and courteous at all times whatever customers may request
- Handling any complaints immediately and sensibly, and keeps the manager informed.
- Ensures that the workplace remains clean and the safety of consumable goods by always respecting HACCP regulations
- Respects the instructions and safety guidelines for the equipment used
- Applies the hotel's security regulations (in case of fire etc)
- Respects the hotel's commitments to the "Environment Charter" (saving energy, recycling, sorting waste etc)