Talent Development Planning & Business Partnership
• Implement ADNH Corporate Talent Development programmes, policies, and brand standards within the entity.
• Develop and execute the annual Talent Development plan in alignment with business priorities, operational needs, and brand standards.
• Conduct Talent Development Needs Analysis (TDNA) with Department Heads to identify capability gaps and establish learning priorities.
• Design, coordinate, and deliver tailored learning initiatives for hotel and outsourced team members to strengthen operational performance, service excellence, quality standards, and guest experience.
• Foster a culture of continuous learning, coaching, and professional development.
• Ensure compliance with mandatory training, Talent Development standards, and quality requirements.
• Monitor and evaluate the effectiveness of learning initiatives through feedback, workplace application, performance outcomes, and quality results, implementing improvements where required.
Brand & Corporate Learning Standards
• Implement ADNH Corporate Talent Development programmes, standards, and learning initiatives within the hotel.
• Lead and facilitate brand-specific learning programmes in line with the hotel's brand standards and learning requirements.
• Ensure all Talent Development programmes, learning materials, and activities comply with ADNH Corporate and brand standards.
• Coordinate and monitor cross-training across the hotel, follow up on completion in line with ADNH Corporate policy, and support Heads of Department in developing colleague capabilities through workplace coaching.
• Liaise with ADNH Corporate Talent Development and brand learning teams, as required, to support the implementation of learning initiatives and maintain compliance with corporate and brand requirements.
• Learning Solutions & Service Excellence Implement orientation and onboarding programmes to ensure new colleagues are effectively integrated and equipped for success.
• Design and develop learning pathways, curricula, and blended learning solutions aligned with Talent Development Needs Analysis (TDNA), capability gaps, business priorities, and operational needs.
• Customize and deliver learning and leadership development programmes covering leadership capability, service excellence, technical and functional skills, and compliance, using effective adult learning methodologies.
• Coordinate ADNH Corporate and brand-specific learning programmes, ensuring alignment with corporate requirements, brand standards, and hotel operational objectives.
• Partner with Heads of Department to embed departmental SOPs, service standards, and the Sequence of Service through training, coaching, workplace observation, and on-the-job learning.
• Identify capability, service, and performance gaps through operational observations, audits, guest feedback, mystery shopper results, and performance metrics; develop and support targeted learning and improvement action plans.
• Evaluate learning effectiveness, transfer, workplace application, and business impact to continuously improve learning solutions, delivery methods, and operational performance.
Service Excellence Champions
• Manage the Departmental Trainer programme, including the selection, development, certification, and ongoing performance of Departmental Trainers.
• Coordinate and facilitate Train-the-Trainer programmes to develop coaching, facilitation, and workplace learning skills.
• Monitor the quality and effectiveness of workplace learning through regular observations, coaching, and spot checks.
• Ensure departmental on-the-job training plans and training calendars are aligned with business needs and implemented effectively.
• Review monthly on-the-job training reports, monitor progress, and support continuous improvement.
• Collaborate with Heads of Department to strengthen workplace learning, support talent development, and ensure the consistent application of ADNH Corporate and brand standards.
Career Development & Succession
• Support the implementation of career development programmes, succession planning initiatives, and leadership development pathways.
• Support performance development processes through coaching, mentoring, and targeted development plans.
• Collaborate with Department Heads to identify high-potential colleagues and support the creation of individual development plans.
• Support internal growth and promotion readiness through structured learning interventions.
Talent Development Operations, Digital Learning & Reporting
• Implement and track Talent Development Needs Analysis (TDNA) action plans, monitoring progress against identified learning and development priorities.
• Develop and manage the annual Talent Development calendar, coordinating departmental training plans and on-the-job training (OJT) to ensure timely delivery of learning initiatives across the hotel.
• Manage the hotel’s Learning Management System (LMS), brand learning platforms, and digital learning tools, ensuring accurate learning records, certifications, compliance tracking, and reporting.
• Drive learner engagement, completion rates, and self-directed learning, promoting effective use of digital learning resources and continuous development.
• Prepare and submit ADNH Corporate and brand-specific Talent Development reports, providing management with regular updates on learning activity, compliance, and key performance indicators.
• Coordinate training logistics and administration, including venues, materials, learning resources, communications, purchase requests, and budget management, in line with hotel policies.
• Maintain accurate Talent Development documentation and ensure compliance with government training and regulatory requirements, supporting internal and external audits as required.
• Evaluate and continuously improve learning effectiveness through evaluations, assessments, workplace observations, KPIs, benchmarking, and innovative learning solutions.
• Bachelor’s degree in Human Resources, Hospitality Management, Education, or related field
• Minimum 3 years of experience in Learning & Development, preferably within the hospitality industry
• Strong facilitation, presentation, and instructional design skills
• Knowledge of adult learning principles and modern training methodologies
• Familiarity with Learning Management Systems and training analytics
• Excellent communication, interpersonal, and organizational skills
• Passion for people development and service excellenc