First impressions are everything! As a Reception Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.
WHAT YOU WILL BE DOING:
- Greet, check-in, respond to requests and settle accounts while providing exceptional service
- Take initiative to add a personalized experience
- Dealing with payments (credit cards and cash
- Communicate with guests by emails and on the phone
- Willing to work morning or afternoon shifts according to the needs of the business
- Enrol our guests to Accor Loyalty Membership
- Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay through up-selling
- Service focused personality is essential; experience is an asset
- Dealing with guest complaints following Accor standards
- Great Communications with all departments
- Making sure all important information is passed to next shift and your colleagues
- Assure task list has been done
- Being proactive in sorting-out problems
- Working with Opera or a related system are a plus
- Fluency in English
Your experience and skills include:
Previous experience ideal but not essential.
Service focused personality is essential
experience is an asset
Prior experience working with Opera or a related system
Fluency in English
additional languages are a plus
Ability to cover day shifts where needed is essential.