We invite you to join the world of luxury hospitality at Raffles Dubai as our new In Room Dining Server to work together with the support of colleagues and superiors to create a luxurious and professional F&B experience for our guests. To remain motivated, efficient and guest centric to help the department and the hotel meet goals and objectives. To ensure absolute guest satisfaction and adhere to consistent standards under the supervision and guidance of the Outlet Leaders. This position reports to Supervisor/ Outlets Manager.
KEY ROLES & RESPONSIBILITIES
- Uphold Raffles grooming, discipline, punctuality, and professional conduct standards at all times.
- Consistently apply LQA and Outlet service standards while maintaining operational efficiency and delivering Service Excellence.
- Maintain comprehensive knowledge of the menu, ingredients, preparation methods, beverages, allergens, and dietary requirements to provide accurate information and personalized recommendations.
- Address guests by name whenever appropriate and recognize VIP and repeat guests, respecting their preferences and ensuring relevant information is communicated to the Outlet Leader/Manager and accurately updated in Opera where required.
- Conduct guest satisfaction checks, respond professionally to feedback, and promptly report complaints, incidents, and operational challenges to Outlet Leadership in line with escalation procedures.
- Maintain knowledge of all hotel outlets, facilities, and services to assist guests effectively.
- Answer IRD calls promptly and professionally in the absence of the Order Taker, following established telephone etiquette and greeting standards.
- Accurately record and confirm guest orders, clarify special requests, and communicate dietary requirements to the kitchen.
- Recommend suitable dishes, beverages, and accompaniments to enhance the guest experience and support revenue targets.
- Prepare and deliver orders using appropriate trays and trolleys, ensuring correct setup, order accuracy, food quality, temperature, and presentation in accordance with Raffles standards.
- Deliver orders within established service timelines, observing guest privacy, discretion, and room-entry protocols.
- Present orders professionally in the guest room, explain the setup where appropriate, and confirm guest satisfaction.
- Follow established procedures for order clearance, tray and trolley collection, and the timely removal of used equipment from guest rooms and corridors.
- Manage special requests and service delays promptly, keeping guests and relevant team members informed and escalating unresolved concerns when necessary.
- Coordinate effectively with Culinary, Front Office, Housekeeping, Stewarding, Engineering, and other relevant departments to ensure seamless IRD operations.
- Complete all opening, closing, and side duties, ensuring required checklists are accurately completed.
- Maintain knowledge of coffee, tea, cocktails, and other menu beverages, ensuring correct preparation and presentation where applicable to the role.
- Maintain clean, organized, and hygienic workstations, pantries, service equipment, trays, and trolleys, following established hygiene procedures and a clean-as-you-go philosophy.
- Liaise with Housekeeping, Stewarding, and Engineering to address cleanliness, maintenance, and equipment-related concerns.
- Participate in monthly equipment inventories, promptly report discrepancies, and minimize waste, breakages, and equipment mishandling.
- Complete departmental paperwork, logs, and reports accurately and within established deadlines.
- Handle cash, billing, and financial transactions accurately, maintaining integrity and compliance with established procedures.
- Support colleagues across the Outlet and assist other Food & Beverage operations during peak periods as required.
- Maintain effective team communication through professional verbal interaction and approved internal communication platforms.
- Attend all mandatory training sessions and actively pursue continuous learning and professional development.
- Perform any additional duties assigned by the Outlet Leader or Hotel Management.
What will you bring to this role?
PERSONAL ATTRIBUTES
- Positive, energetic, and guest-focused personality.
- Impeccable grooming and professional presentation at all times.
- Strong work ethic with flexibility and willingness to support operational needs.
- Excellent interpersonal and communication skills.
- Friendly, respectful, and collaborative approach toward colleagues and leaders.
- Consistent use of professional verbal and non-verbal communication.
- Embrace the Raffles brand promise and luxury in your role and in all your interactions.
- Foster an inclusive environment where every individual feels valued and respected
QUALIFICATIONS
- Hospitality Studies is preferable
- Strong reading, writing and oral proficiency in the English language
- A second foreign language is a plus
EXPERIENCE
- Minimum of 2 year’s experience within Food & Beverage.
- Experience in 5* luxury hospitality or equivalent understanding of the job role.
Employee Benefits:
Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits.
Our Values
Respect:
We value the needs, ideas and individuality of others. We treat everyone with fairness and dignity.
Excellence:
We make genuine connections, and we cherish every opportunity to make the people around us feel special.
Belonging:
We celebrate our differences. We support each other and we always stand together.
Empowerment:
We have authority to take initiative and anticipate moments that create unforgettable experiences.
Integrity:
We build trust through mutual respect and being authentic.
Diversity & Inclusion
Raffles is committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team.